It Support Technician

About Us:
An Nur Limited is a prominent retail company established in November 2017, specializing in the retail of mobile phone accessories, gadgets, toys, and more. We have gained a strong foothold in the UK market through our online store and mail-order services. In addition to our retail operations, we offer mobile phone and computer repair services to customers nationwide.
Job Description:
We are seeking a proactive and skilled IT Support Technician to join our dynamic team. The successful candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. They will diagnose and troubleshoot technical issues, perform system upgrades, maintain IT infrastructure, and ensure the smooth operation of our company's technology systems.
Key Responsibilities:
• Provide timely and effective technical support to IT users, addressing hardware and software issues;
• Offer guidance to users on troubleshooting and resolving technical problems, ensuring minimal disruption to their work;
• Install, configure, and upgrade hardware components, cables, operating systems, and software applications;
• Ensure that all installations and upgrades are conducted efficiently and according to established protocols;
• Facilitate user access to various systems, networks, and software applications, ensuring proper authorization and security measures are in place;
• Collaborate with other IT specialists to troubleshoot and resolve intricate problems;
• Document detailed information on problem resolution, maintaining accurate and up-to-date records of work in progress, calls received, and actions taken;
• Deliver excellent customer service by communicating effectively with end-users and ensuring a positive support experience;
• Act as a point of contact for IT-related inquiries and strive to exceed user expectations;
• Collaborate with IT teams, vendors, and other stakeholders to streamline support processes and contribute to the overall improvement of IT services.
Skills and Qualifications: Experience as a IT Support Technician or in a similar position.
Note: Only shortlisted candidates will be contacted for an interview. Thank you for your interest in joining An Nur Limited.