It Support Apprenticeship

About the role Hargreaves Lansdown are looking for 3 apprentices to join our IT department, you'll be based at our offices in central Bristol. You don't need to have any prior work experience or training in IT, just a passion for technology and willingness to learn. As part of your apprenticeship, you will develop your technical knowledge to have a good understanding various aspect of IT Support, from End User to Networks, from Service Desk to Cloud Systems.

The apprenticeship

• You will complete the 13 month-long, Level 3 Information Communications Technician apprenticeship
• The apprenticeship will give you an understanding of working in IT and how deliver user support, testing and problem-solving skills, an understanding of security, networks and cloud systems.

What you'll be doing

• Learn how to provide IT Support within a business and the key responsibilities of the IT Support function.
• Gain knowledge on the key elements of working in the IT industry from End User devices, Operating Systems, Support Tools and Processes.
• Testing and problem solving using diagnostic techniques, event and system logs and troubleshooting.
• Act as first point of contact for all incidents and service requests. Triaging tickets and providing 1st line support.
• Engage and collaborate with the Product teams including experienced Engineers, Technical Leads, Product Owners, Service Management teams.
• Complete tasks and resolve Incidents and Requests using ITSM tools.
• Study for and complete the Level 3 Information Communications Technician apprenticeship course
• Commit to continued professional development; learning the skills and developing the knowledge required to operate within different disciplines of Digital department.
• Create and update Knowledge Items and other relevant documentation
• The role includes working with a number of IT Support teams, rotating through teams to assist with the apprenticeship modules.

Role requirements

• You will have a minimum of GCSE English & Maths 4-9 (C-A*) or equivalent or be willing to complete a functional skills course alongside your apprenticeship.
• You must not already have received a degree in a similar specialism as you won't be eligible to complete the apprenticeship programme as part of the job role.
• Be able to work from our offices in central Bristol.
• Be age 18 or over at the start date of the apprenticeship (16th September 2024).
• Can demonstrate why you would be excited to work at Hargreaves Lansdown and keen to pursue a career in IT development.

About you

• Able to demonstrate a passion for technology.
• Proactive and inquisitive.
• Strong communication skills (written and verbal).
• Strong attention to detail and problem-solving mind-set.
• Logical thinker.
• High level of self-motivation and commitment with a can-do attitude.
• The ability to work well as part of a team.

Interview Process

Successful candidates will be invited to attend an assessment day at the HL offices.

Working Schedule

The role will be full-time office based due to the nature of the role, on a 37.5 hour per week contract, with a minimum of 6 hours per week given to complete your off the job learning as part of your apprenticeship.