It Support Consultant

IT Support Consultant
23K - £29K
Manchester (On site and Remote)
An IT Support Consultant is required for our educational client. The successful candidate must have a good understanding of IT and must be competent working with clients, customers and colleagues of all levels of seniority.
Key Responsibilities-
• Make regular visits to sites to provide effective on-site responses to a range of IT networking and end user support requests
• Use robust and developing knowledge to support across IT services and technologies, including Microsoft, Google and Apple platforms
• Process and escalate incoming requests for support both on site and remotely via the helpdesk
• Participate in project work at client sites, with the potential for developing the direction and scope of these projects in the future
• Work closely with expert Account Managers to provide technical support

Experience required-
• Around 3 years’ demonstrable experience in IT support services or consultancy
• Practical working knowledge of firewalls and HP Aruba switches in the Education or Public sectors ideally
• Windows AD, Microsoft Office 365 and Azure AD,
• MS InTune device management
• Well-developed network troubleshooting skills
• Knowledge of LAN & WAN technologies
• Some VMWare and Microsoft Hyper-V experience (desirable)
• Some experience in recent Microsoft Server 2016-2019 builds
• Experience with Google Workspace For Education (desirable)
• Relevant certification in Networking (e.g., CCNA) and/or Microsoft