It Support Engineer

IT Support Engineer
Full Time/ Permanent
£28,741 - £31,389 - Depending on experience & qualifications
Based mainly at the St Albans campus - Occasional travel across Welwyn Garden City & Borehamwood Campus.
Join our dynamic IT Team at Oaklands College and be a crucial part of shaping the future technology in education! We are actively seeking a skilled IT Support Engineer to contribute to the support, growth and development of our IT infrastructure.
Key Responsibilities: -
• Provide essential IT Support to faculty, staff and students, ensuring seamless operation of technology resources.
• Troubleshoot and resolve hardware and software issues efficiently to minimize downtime and escalating issues when needed.
• Maintain user accounts and security groups using Microsoft Active Directory
• Collaborate with the IT team to implement and maintain technology solutions, including AR/VR headsets, immersion rooms Canvas and SharePoint.
• Responsible for delivering small projects and third-party system upgrades
• Contribute to the development and execution of IT strategies aligned with the college's vision.
We are looking for individuals with a passion for innovation and a desire to enhance the educational experience through technology. The ideal candidate will possess expertise in the following areas:
Qualifications and Experience:
• Proficiency supporting Windows operating systems, ideally Windows 10 and 11
• Experience with Microsoft Active Directory and Microsoft 365
• At least 2 years' experience supporting hardware and software solutions
• Excellent communication skills with a keen focus on customer service
Desirable Skills:
• Experience with teaching technology including smart wallboard solutions
• Experience configuring AR/VR headsets
• Recognised IT support qualifications - Microsoft, CompTIA or similar.
• Canvas: Utilize your knowledge of the Canvas learning management system to support faculty and students in optimizing their online learning experience.
• Sharepoint: Leverage your expertise in Sharepoint to enhance collaboration and streamline document management.
• Experience building and maintaining Microsoft Power Apps.
WHAT WE OFFER:

• Automatic entry into the Local Government pension scheme
• Generous Annual Leave - 30 days pro rata plus bank holidays
• Excellent CPD Opportunities to grow and develop through mentorship and coaching.
• Free Onsite Parking
• Subsided onsite restaurant.
• A cycle scheme and discounted gym membership
• Opportunities for flexible working
• Staff Awards
• Employee Assistance programme
• Discounts on OASIS Beauty treatments at WGC
• Discount on all UNO bus routes through Hertfordshire
• Eye care vouchers
• Access to shopping discounts via UNIDAYS