AddressDIRECT APPLICANTS ONLY
Why Ceres:
Ceres is a leading developer of clean energy technology, electrolysis for the creation of green hydrogen and fuel cells for power generation. Its licensing model has seen it establish partnerships with some of the world's largest companies, such Bosch, Doosan, Shell and Weichai.
Ceres' solid oxide platform technology supports greater electrification of our energy systems and produces green hydrogen at high-efficiencies as a route to decarbonise emissions-intensive industries such as steelmaking, cement, and future fuels. Ceres is listed on the London Stock Exchange ("LSE") (LSE: CWR) and is classified by the LSE Green Economy Mark, which recognises listed companies that derive more than 50% of their activity from the green economy.
Ceres is an inspiring place to work, and our people care deeply about our purpose, our technology, our partners, and each other. We offer employees the opportunity to collaborate creatively to solve complex problems and challenges, to experiment and innovate and push the boundaries of our technology, within a supportive culture and work environment that allows them to learn, grow, achieve great things and be the very best version of themselves.
Purpose of the role:
This role sits within the existing IT Support Team who provide support for circa 600 users, on approximately 800 devices across two sites. You will maintain internal endpoint devices and services within a predominantly MS Windows and HP based environment.
Key Responsibilities:
- Respond to internal Helpdesk requests for desktop, laptop, network connectivity, telephony, print, endpoint software, general IT support, including installing and configuring new endpoint devices
- User and Computer account JML activities
- Assist with new projects, initiatives, and application roll outs.
- Provide support to the existing user base, both in-house and remotely
- Support the implementation of new systems and services
- Triage, manage and prioritise helpdesk workload based on severity and impact
- Configure systems for new users including hardware, software, and telephones
- Carry out hardware repair and upgrades for workstations, laptops, and servers
- Participate in staff inductions and training events. Building internal & external Relationships
- Daily contact with IT Support lead to ensure departmental commitments are met
- Work alongside existing IT Support Engineers and the rest of the IT team
- Interface with all Ceres Power employees, partners, and visitors to provide on-going support as appropriate
Knowledge and skills required for the role:
- Several years experience within an IT Support role in a Windows endpoint-based environment
- Excellent general laptop/desktop hardware skills
- MS Windows 10/11, MS Office 2016/365
- M365 platform experience
- MS Windows Server, Active Directory / DNS / DHCP / Group Policy
- Strong technical problem-solving skills
- Excellent communication skills Desirable
- Familiarisation with Azure
- PowerShell Proficiency
- Exposure to MS SQL
- Microsoft Teams
- Experience of Linux
In return we offer a fantastic working environment with hybrid / flexible working and a comprehensive benefits package. This includes Life Insurance, Health Care Cash Plan, 25 Days Annual Leave, Share save Scheme and Pension along with enhanced Maternity, Paternity & Adoption pay and Shared Parental Leave as part of our family friendly policy.
