AddressWe're seeking a skilled Internal IT Support Engineer to join our team. In this position, you'll be responsible for providing comprehensive technical assistance to our internal staff of over 200 users, ensuring their systems and software run smoothly. Additionally, you'll have the exciting opportunity to support our VIP users, delivering exceptional service tailored to their needs. Moreover, you'll contribute to various IT projects, collaborating with cross-functional teams to implement innovative solutions and enhance our technology ecosystem. If you're a people focused, proactive problem-solver with a knack for customer service and a passion for technology, we'd love to have you on board!
Roles and responsibilities:
- Managing support tickets effectively using the Zendesk ticketing system. Logging, tracking, and prioritizing tickets based on urgency and impact. Ensuring timely resolution of tickets and providing regular updates to users on the status of their requests.
- Providing Technical Support: Offering timely assistance to internal staff members regarding hardware, software, and network-related issues. Troubleshooting problems and providing solutions to ensure seamless operation of systems.
- VIP Support: Providing specialized technical support to VIP users within the organization, including executives or high-profile individuals. Prioritizing their needs and delivering personalized assistance to meet their requirements promptly.
- IT Project Participation: Collaborating with cross-functional teams on various IT projects, such as system upgrades, migrations, or deployments. Contributing technical expertise to project planning, implementation, and evaluation phases.
- Security and Compliance: Ensuring compliance with IT security policies and regulations. Implementing security measures to protect sensitive data and systems from cyber threats. Conducting regular audits and assessments to identify and mitigate potential risks.
- System Maintenance and Monitoring: Performing routine maintenance tasks, such as system updates, backups, and patches. Monitoring system performance and capacity to identify and resolve issues proactively.
- Vendor Engagement: Liaising with external vendors and service providers to procure IT equipment, software licenses, and support services.
- Incident and Change Management: Responding to IT incidents and service requests in a timely manner, adhering to established incident management procedures. Implementing changes to IT systems and configurations following change management protocols.
- Continuous Improvement: Identifying opportunities for process improvement and optimization within the IT support function. Implementing initiatives to enhance efficiency, productivity, and user satisfaction.
- Communication and Collaboration: Communicating effectively with internal stakeholders to understand their IT needs and priorities. Collaborating with colleagues across departments to address complex technical issues and achieve organizational objectives.
- Emergency Response: Being available for ad-hoc “on-call” support and participating in emergency response activities, such as system outages or security breaches, to minimize downtime and mitigate risks.
Required Key Skills
- Advanced level of written and verbal English
- Good user facing skills, and the endurance to investigate issues thoroughly.
- A minimum of 3 years in a similar role
- Experience in on-floor support
- Office 365, OneDrive, SharePoint, MS Teams
- Windows 10 & 11
- PowerBI & Visio
- Active Directory (One Premise)
- Entra (Azure AD)
- File Servers & File Shares (Windows, Azure & Synology)
- DNS, DHCP, Certificate Management
- Intune (device policies, InfoSsec hardening, autopilot, windows updates)
- Windows Server 2022, Hypervisors & Ubuntu Servers
- Point to Point VPN & Firewall (Basics)
- SSO, 3rd party applications, SAML
What’sin it for you!
- A massive opportunity for you to develop your skills and knowledge in a supportive environment that thrives on growth and change.
- Competitive salary and benefits (in line with experience)
- Individual performance bonus
- Hybrid working model, 3 days in our London, Victoria Offices and at home Curious, open culture, with teams collaborating across geographies
Living our Values at Orbus
Trust: We build trust across our people, customers and partners through honesty, transparency and communication.
Empowerment: We empower our customers and our people with growth, development and experience
Clarity: We provide clarity and sense of purpose, focused on helping everyone achieve success and forging a clear vision of the future
Harmony: We work as one team, collaborating closely so we can sustainably change and grow
Find your place at Orbus- We're a diverse and inclusive workplace that promotes a sense of belonging allowing all of our people to bring their whole selves to work every day.
Recruitment Companies - Thank you for your interest in our roles – we do not accept unsolicited CVs from recruiters or employment agencies. We will not consider or agree to payment of any referral compensation or recruiter fee relating to any unsolicited CVs.
Offers of employment will be dependent on satisfactory references and a DBS check
