It Support Engineer - Helpdesk

IT Support Technician: Belfast - £24,000 per annum

REED Technology are delighted to partner with an excellent health organisation who due to growth and expansion are seeking an additional IT Support Technician to join their team.

The successful candidate will have 1+ years IT experience and will support the IT Manager in achieving targets and the provision of a comprehensive IT support service.

Main Responsibilities:
• Serving as the first point of contact for IT support within the organisation
• Installing, configuring and maintaining software and hardware components of computer and network systems specifically Windows 10/11
• Diagnosing and troubleshooting software and hardware issues
• Ensuring the security of company and server computers by installing and upgrading antivirus and firewall software
• Supporting people whenever they encounter challenges with computers and network devices
• Maintaining and updating technical documentation regularly
• Testing new hardware and software before full-scale installation

Essential Criteria
• A relevant qualification in computing
• 1 years relevant experience supporting and troubleshooting IT systems, server/pc hardware, operating systems, back office applications and network technologies
• Minimum of 1 year working in a support focused role
• Advanced Microsoft Office Package skills – specifically Power Automate and Excel
• Customer focused with excellent problem-solving skills
• Good organisation skills and ability to work on own initiative and prioritise workload

Desirable Criteria:
• A current full driving licence and access to a suitable form of transport
• Knowledge of cyber security standards

Benefits
• Excellent training provided, and support for further training and development
• Opportunity for further career advancement within the company
• Pension scheme
• Cycle to Work scheme
• Gym membership discount
• Bluelight card
• Refer a friend scheme for £100
• Annual Salary up to £24,000 depending on experience