Address
Form of work
Our client a Global IT Solutions provider are seeking to recruit an Office 365 Support Engineer to join an ever expanding Customer Support team in the heart of Belfast and your responsibilities will be :
Response and Resolution
- You own, investigate, and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
Readiness
- You participate in communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
Product/Process Improvement
- You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
Required/Minimum Qualifications (RQs/MQs)
- Fluency in English, with the ability to communicate effectively.
- Strong communication and interpersonal skills.
- 3+ years of experience in technical support or related field
- Excellent problem-solving and troubleshooting skills.
- Strong knowledge of Office 365 technology.
- Strong knowledge of Office Setup & Deployment process.
- Strong knowledge of Office Core applications: interface, usage/functions and troubleshooting (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access).
- Understanding Office integration with different platforms: Windows, 3rd party network shares/OS, mobiles, SharePoint, OneDrive.
- Additionally these would be a nice to have
- Networking skills and familiarity with communication protocols (ftp, http, etc).
- Object oriented programming.
- Scripting: VBS, PowerShell, JavaScript, HTML5.
- COM = Component Object Model.
- Technical literacy and hands on experience.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
Additional or Preferred Qualifications (PQs)
- Preferred fluency in either French or German with the ability to communicate effectively it's a plus.
- Relevant Microsoft Technology Certifications
- Bachelor's degree in computer science, Information Technology (IT), or related field.
- A similar background such as technical consulting experience, or information technology experience is preferred.
