IT Support Engineer / Systems Administrator

Kelly Group have an exciting opportunity to join a dynamic and technology focussed IT department as a highly experienced infrastructure Support Engineer / Systems Administrator.

Focussed primarily on third line IT support and administration, you will be working on a variety of infrastructure projects as well as assisting the 1st and 2nd line teams with any escalations and support whilst ensuring good general networking experience across a range of platforms.

The role involves supporting, monitoring and implementing Microsoft, SaaS, 365, Azure, LAN & WAN services/architecture so strong experience in on-prem and cloud networks is essential.

Experience & Responsibilities:

• · Experience in a general 3rd Line Technical Support (System Admin Experience beneficial).
• · Solid overall on-premise networking experience.
• · Strong knowledge of Microsoft 365 & Azure administration, maintenance and best practices.
• · PowerShell Scripting Experience essential.
• · Strong understanding working with MDM platforms (Mobileiron would be ideal).
• · Strong Windows Server Experience. (Troubleshooting/Deployments - Virtualized and Dedicated.
• · Strong Server hardware experience (Upgrades and Troubleshooting).
• · Strong storage array experiences (NAS, iScsi, Raid Arrays).
• · Strong understanding working with Active Directory Hybrid Environments (Migration experience would be ideal).
• · Solid experience working with security applications and XDR/EDR services (Threat prevention, AV, Firewall, Windows update services and associated software clients).
• · Experience in working with site to site links and leased lines.
• · Experience implementing and working with Firewalls such as Fortinet.
• · Strong Switch & Router experience (Multiple vendors).
• · Experience working with Virtualisation (VMWare or Hyper-V) – Upgrade experience would be beneficial.
• · Experience working with SAN’s and other related technologies.
• · Backup Product experience (SaaS & Local).
• · Experience troubleshooting and deploying Window servers (virtualized and dedicated).
• · Experience troubleshooting network switches, routers and firewalls.
• · Experience troubleshooting and deploying IP Phone systems – VOIP/SIP (Multiple Vendors).
• · Strong understanding of TCPIP / DNS / DHCP & Layer 3 Routing.
• · Wi-Fi technology experience – Ubiquiti/Meraki (other vendor’s beneficial).
• · Strong experience monitoring LAN’s and associated infratsurcture.
• · Provide onsite, remote (when required) and telephone support.
• · Support 1st and 2nd line teams as and when required.
• · Working with IT Helpdesk platforms to ensure tickets are looked into and escalated as and when needed.
• · Occasional (and minimal) out of hours work to minimise disruption to end-users.
• · Working on IT infrastructure projects in a variety of areas.
• · Working closely with Group IT Manager.
• · Passionate for technology & networks desirable.
• · Excellent communication skills both written and verbal.
• · Strong ability to multi task and prioritize technical issues.
• · Strong network troubleshooting experience.
• · Good documentation skills.
• · Personable, with the ability to build rapport with the IT support team and the user base.
• · The successful candidate will be a punctual and thorough worker, with astute attention to detail.
• · IT qualifications will be an advantage.
• · A valid UK driving licence is essential.

What’s on offer for successful candidates?

• Competitive PAYE Salary
• 20 days’ holiday plus statutory bank holidays
• Company Pension scheme
• Cycle to work scheme
• Excellent career progression opportunities

About the Kelly Group:

Established in 1985 to support the emerging UK cable television market, Kelly Group has diversified to meet the needs of our clients. With over 35 years’ experience and customer service at the heart of our business, Kelly Group is renowned for building networks in collaboration with several major leading telecommunication service providers, delivering innovative multi-functional solutions - connecting people globally.

Working across several industries including telecommunications, rail, metro, highways and fleet, Kelly Group operate nationally with 40+ operational centres and deliver a full suite of services. From the initial planning, design, notification through to installation, final commissioning and maintenance of networks, Kelly Group deliver a ‘one-stop solution’ to meet the needs of our clients and delight their customers.

The Kelly Group is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships.

As a service provider, our workforce is our extended family, which is why we invest in their safety, training, careers, welfare, vehicles and tools they need to deliver excellence. With a workforce of circa 3500, 40+ national operational centres, 4 training hubs and a fleet of over 2500 vehicles, Kelly Group are committed to developing an excellent team, a fair culture and a safe working environment.