It Support Executive

Are you a recent graduate looking for an exciting new role?

About the company

A renowned market research company is looking for an IT Support Executive, who will be the ‘go to person’ for all IT Desktop Support. Working in a busy office based in Farringdon with 175 users, you must be someone who enjoys face-to-face interaction and takes pride in providing excellent, professional customer service to your colleagues.

Position overview

This is an excellent opportunity for a self-starter who wants to be part of a fast-paced and growing company, that relishes taking on IT support and project implementation to ensure that IT helps rather than hinders the company’s growth.

Responsibilities

• Providing 1st and 2nd line support for all IT issues and deal with the company’s IT support suppliers for all 3rd line issues;
• Providing IT Desktop Support to colleagues, both face-to-face and remote;
• Providing a new joiner IT induction for all new starters on their first morning, going through Outlook, Box, Slack, Teams and any other software the new joiner has;
• Providing basic networking troubleshooting TCP/IP;
• Providing support for handheld devices;
• Assisting with small roll out projects.

Candidate requirements

• Microsoft Support Experience and good working knowledge of Microsoft Exchange/Office 365
• 1-2 Years Commercial IT Support Experience (desirable)
• Knowledge of cloud-based products such as Box, Zoom, Slack and other similar applications.