Address
Form of work
Salary Location:
Oxford City Centre
Category:
IT
Vacancy Type:
Full-time (temporary)
Pay rate:
£15.60 per hour + holiday pay
Web advert
Vacancy ID: 16075
Assignment Length: 12 weeks
An Oxford University department are looking for an experienced IT Support Officer to join their team. The successful candidate will have desktop support experience and have excellent technical skills.
Duties:
Selection Criteria:
- As a part of the Service Desk Team, collaborate with your colleagues to manage the daily operations of our service desk.
- Create and maintain high-quality documentation that benefits both users and IT colleagues.
- Evaluate and assign incident tickets within the service desk software system to ensure a smooth workflow.
- Offer first and secondary-level support to users, which includes addressing issues related to IT hardware, software, Audio-Visual support, computer and printer management, and user accounts, primarily within a Microsoft Windows environment.
- Effectively manage a caseload of service incidents and requests ensuring that all are handled accurately whilst maintaining a high standard of service.
- Install and provide support for commercial software packages and peripherals as needed.
- Solve non-standard issues, drawing upon your own experience, which may include troubleshooting complex software problems and identifying dependencies.
- Collaborate and communicate with external suppliers and engineers.
- Collaborate with the Teaching Support IT Officer to support teaching activities across the Department.
Selection Criteria:
- Previous experience as a member of an IT team.
- Experience in hardware and software installation, troubleshooting, and problem resolution within Windows operating systems.
- Comprehensive and practical knowledge of Windows desktop environments.
- Effective organisational and time-management abilities.
- A customer-centric approach, with a constant focus on meeting the department's expectations for quality IT support.
- Proficient written communication skills, including the capability to create user guides, write procedures, and generate reports.
- Desktop support experience.
Please be aware that all candidates need to be able to start work immediately and must be able to work on site if required to do so.
The Temporary Staffing Service supports University of Oxford departments and affiliated colleges with the recruitment of temporary admin and clerical staff. Personal information provided to the University of Oxford is held in accordance with the provisions of the GDPR and related UK data protection legislation. The University’s Policy on Data Protection may be viewed at https://compliance.admin.ox.ac.uk/data-protection-policy
The Temporary Staffing Service supports University of Oxford departments and affiliated colleges with the recruitment of temporary admin and clerical staff. Personal information provided to the University of Oxford is held in accordance with the provisions of the GDPR and related UK data protection legislation. The University’s Policy on Data Protection may be viewed at https://compliance.admin.ox.ac.uk/data-protection-policy
