It Support Technician

We're seeking a driven and proactive IT Support Technician to join our Technology team. You'll be responsible for providing technical support, maintaining IT systems, and resolving IT-related issues for the staff.

Client Details

Our client is a leading player in the manufacturing and production industry, employing over a thousand dedicated professionals across multiple locations in the UK. Known for its commitment to sustainability and innovation, the company consistently delivers high-quality products to a wide customer base.

Description

IT Support Technician will have:

• Incident Analysis and Support: Address and resolve infrastructure and end-user incidents, ensuring smooth business operations.
• Technical Support Provision: Offer comprehensive technical support to end-users & Local IT via direct interaction, phone, or email.
• Technical Issue Resolution: Troubleshoot and diagnose issues pertaining to hardware, software, and networking.
• Windows Systems Expertise: Setup, manage, and troubleshoot Windows 10/11 desktops and laptops.
• Complex Problem Escalation: Collaborate with the Enterprise Support team to tackle complex technical challenges.
• Latest Technology Implementation: Work with the latest technology to enhance business operation efficiency.
• System-Wide Support: Assist in the support of various business systems, including hardware, software, and cloud solutions.
• Service Desk Assistance: Provide support on the service desk platform, handling incidents and requests effectively.
• Team Collaboration: Work closely with team members to provide comprehensive technology support to end-users and Local IT.
• Continuous Learning and Development: Enhance technical knowledge and skills through ongoing training and certification programs.

Profile

The successful IT Support Technician candidate should have:

• Previous IT Support Experience: Experience in an IT Support service desk environment.
• Learning and Adaptability: A strong willingness to learn new technologies, with training provided.
• Analytically and Problem-Solving Skills: Demonstrated problem-solving and analytically capabilities.
• Communication and Interpersonal Skills: Effective communication and interpersonal skills.
• Technical Proficiency: Experience with the following technologies: Hyper-V Hosts and Virtual Machines (Windows Server 2016/2019/2022), Windows 10/11 laptops, desktops, tablets, Android/Apple mobile devices & Office 365 environment and troubleshooting.
• Teamwork: Ability to work effectively in a team environment.
• Adaptability to New Technologies: Quick to learn and adapt to new technologies.
• Professional Communication: Strong communication skills in person, over the phone, and via email.
• Customer Service Experience: Prior experience in customer service with a helpfulness manner

Job Offer

Salary and Benefits:

• Permanent role based in Hessle
• Up to £32,000 per annum, depending on experience
• Hybrid / Fully Remote option
• Flexible working arrangements
• Electrical car scheme
• Save scheme
• Cycle to work scheme
• Happy to Benefits
• Continuous learning and development