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Form of work
SalaryCustomer Service Advisor
Gigabit Networks is a high-growth Internet Service Provider, specializing in gigabit-capable connectivity for residential homes and businesses across the UK.
As part of a rapidly growing service team within Gigabit Networks, we need smart, energetic, self-starters who can support our residential and business customers during installation and the duration of their contract with Gigabit Networks.
This is a desk-based role, although a hybrid role would be considered for the right candidate. Our Leicester Head Office is based on the De Montfort University Campus.
The day-to-day tasks of this role are listed below.
- Delivery of service for our business customers for services including FTTP and SIP phone overlay
- Liaising with sales staff to ensure we have all the details needed to provision a service.
- Liaising with suppliers to ensure the smooth delivery of a service from order to delivery.
- Walking the customer through the order to process to ensure they are updated at every step of the process.
- Ensuring that a customer’s service has been delivered correctly and that they have everything they need post order.
- Passing all order details to billing to ensure we recognise the revenue as soon as possible.
- Being the first line of support running basic checks from workflow before handing customers over to our 2nd line technical support team for their issues to be resolved.
For this role, we will be offering a competitive salary relevant to experience as well as company benefits such as a pension, health care etc. Full training will be given.
Essential Skills
- Excellent communications skills
- Active Listening - effective at communicating via telephone.
- Strong written communication
- Highly organised, team player who can work on own initiative.
- Can do attitude and understanding of putting the customer first.
- Ability to use Office products such as Word, PowerPoint, Excel etc.
- Ability to work on site or remotely (if hybrid)
Desirable Skills
- Previous work experience in a telephone-based customer services role
- Knowledge of telecoms or IT services
- Previous knowledge or use of Zoho/CRM systems
Entry Requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Benefits
- Pension contribution scheme
- Paid holiday
- Progression opportunities for more senior positions upon completion of the apprenticeship
Future Prospects:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Important Information:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Apply now!
