Address
Form of workAre you experienced in 1st line support? Do you have a professional approach to customer service and enjoy helping people?
Working as part of a cluster within the wider Technical Services Team, this role provides 1st and some 2nd line IT support to a group of academies within a Trust. Using an established helpdesk system to triage and manage support queries, you will take ownership of tasks to ensure they are followed up, completed and communication maintained with the end user throughout.
A wide variety of IT disciplines are covered by the team, from local and remote user issues, networking, telephony, access control and cloud services. This is an investigative and customer-facing role, which requires good communication skills, problem solving techniques and a proactive attitude to and interest in the work.
This role is based in Cambridge and the surrounding areas, so own transport is a must.
In return you will receive:
- 25 days holiday + Bank Holidays.
- Career Average Revalued Earnings Pension Scheme (CARE)
- Free sports centre membership
- 20% Discount on Adult Education Classes run by the Trust.
- Employee Assistance Programme via Health Assured
- Cycle To Work Salary Sacrifice Scheme
- Discounted Eye Care Vouchers
- Free Annual Flu Jab Vouchers
Duties & Responsibilities of the IT Technician:
- To provide first line support to users, diagnosing and resolving problems, escalating where necessary.
- To monitor the Trust’s Helpdesk system and prioritise tickets, ensuring high quality advice is provided to end users in a timely manner.
- To assist in the maintenance of the client-side infrastructure, such as laptops, tablets, desktops, interactive whiteboards, and projectors, including any 1:1 scheme, where such an approach is pursued.
- To assist in the setup of ad hoc audio/visual equipment, as needed, such as for interviews, presentations, or theatrical productions.
- To provide in-class support to students and staff, as well as the use of IT during exams, as needed.
- To contribute to hardware and software installations and upgrades, including the imaging of laptops and desktops.
- To assist with the maintenance of the central systems, which include but are not limited to file, domain, print, email, threat protection, classroom A/V, backup, wireless, intranet, CCTV, MDM, access control, service monitoring, signage, database, student monitoring, remote desktop, cashless catering, patch management and application deployment.
- To contribute to the maintenance of school websites and SharePoint intranets, as required.
- To assist in the maintenance of the central ICT Asset Register and contribute to its general upkeep.
- To be aware of licensing, copyright, security, and data protection regulations and supporting policies accordingly.
- To conduct one-to-one training with staff and students in aspects of ICT usage, as needed.
- To ensure that the requisite Health and Safety regulations, Cyber Security best practices and other Trust policies are complied with.
- To always remain mindful of systems security and raise any concerns through line management.
- To participate as a full member of the Technical Services Team, mutually supporting colleagues across the Trust, which may involve occasional travel to other sites and being proactive in discussing developments that could enhance the service offering.
- To undertake any other duties consistent with the post as directed by the Director of IT.
What you will need to succeed as IT Technician:
- A level 3 qualification in a related subject and CompTIA A+ Certification is desirable.
- Proficiency in the use of Microsoft Windows 10
- Working knowledge of Microsoft Office applications.
- Knowledge of ICT hardware and software.
- Previous experience of working in a technical support role desirable.
- A working knowledge of networking
- Strong organisational skills
- Excellent attention to detail
- Problem solving skills.
If you are interested in finding out more about this position, please contact Kyran for a chat or apply now.
If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
