Address The Junior Assistant Manager is responsible for coordinating and delivering the Customer Service experience and assisting the Community Manager and Asst Community Manger in the day to day management of this portfolio to achieve budgeted revenue, occupancy priorities, resident retention and leasing goals and objectives.
JOB DESCRIPTION
Key Role Responsibilities
- Acts as a role model at all times by demonstrating the core values.
- Responsible for viewing activities ensuring that the Property meets the required Company standards, follow up calls are carried out and feedback is received following all viewings.
- Uses the Company’s property systems to generate sales and leasing reports, monitor unit availability data, log and monitor maintenance requests and record incidents and accidents, ensuring records and documents are accurate and up to date.
- Actively seeks interaction with residents to proactively seek to improve service delivery.
- Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints and taking appropriate action to resolve and address service issues.
- Oversees on-site enquiries, ensuring an appropriate inventory of “ready” apartments, recommending rent pricing and concessions, and monitoring the day-to-day sales and leasing activities.
- Ensures advertising and promotional activities are effectively implemented.
- Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
- Stays informed about current market and competitor conditions that may impact the community’s occupancy and results.
- Co-ordinates the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement. Monitors lease/tenancy agreement terms expirations to control vacancy exposure.
- Works with the maintenance team to ensure the physical aspects of the community meet the Company’s standards for overall appearance and co-ordinates and inspects show flats for market alignment and touring prospective residents.
- Works with the Community Manager and Asst Community Manger to engage and motivate the team to achieve Team satisfaction targets.
- Assists the Community Manager and Asst Community Manger in developing the capability of Team Members in order to meet key performance goals and future succession requirements, coordinating with Learning & Development to ensure training is provided and addresses performance if required.
- Assists the Community Manager and Asst Community Manger with ensuring on-site team’s understanding of applicable statutory UK tenancy legislation, Health and Safety compliance and Company’s policies and procedures.
- Promotes investor satisfaction and retention through timely reporting about the performance of the properties, and responds quickly and with urgency to client/owner concerns, questions, issues, and requests.
- Reviews and analyses financial and other operational reports to identify and resolve issues impacting leasing performance, and accesses the Company’s internal resources as needed to support solutions.
- Identify and implement opportunities for generating revenue streams and maximise efficiency of utilities.
- Acts up covering the Asst Community Manger responsibilities’ in his or her absence, ensuring work is organised and executed in line with Greystar expectations.
- Participates where required in an on call roster to provide out of hours emergency support for the Community.
- Ensures the operation of the Community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.
Key Relationships
- Sales & Marketing, Regional Operations Managers, Investors & Portfolio Management Team.
- Corporate Support Teams including HR, Finance, Systems & Capital Projects.
Knowledge & Qualifications
- Good level of general education.
- Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
- Proficiency in using property operations software. Training will however, be provided.
Experience & Skills
Essential
- Experience of successfully driving leasing/sales performance and managing operations including P&L responsibility and budget monitoring within the property sector or similar environment.
- Detailed knowledge of Landlord/Tenant Legislation
- A strong team player but capable of working autonomously and taking ownership.
- Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.
- Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
- Fluent English verbal and written communication skills.
- Excellent organisation skills with the ability to multi task and prioritise.
- Numerical skills necessary to complete the above activities.
- Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
Desirable
- Demonstrable ability to coach and mentor team members.
- Experience of motivating a team and a proven track record in delivering service excellence in a similar management role/ environment.
- A knowledge and understanding of UK Health and Safety policies
