Address
Form of work
SalaryJunior Technical Support Specialist (Fully Remote)
Salary: Up to £26,000 per annum, depending on experience
Full-time, Permanent
Well-established software house seeking a Junior Technical Support Specialist with a passion for troubleshooting technical issues and providing top-notch customer support.
Responsibilities:
- Answering product-related customer queries via phone and email.
- Resolving simple technical issues for our customers in a timely manner.
- Prioritizing technical product issues based on severity and impact.
- Collecting contextual and technical information about product issues to facilitate efficient resolution.
- Handing over clear and detailed information to developers regarding bugs and change requests.
- Participating in daily/weekly sprint meetings with the team to discuss progress and plan tasks.
Key Requirements:
- Some experience in customer-facing interaction, demonstrating strong communication and interpersonal skills.
- Familiarity with Web technologies such as HTML, CSS, and JavaScript. (Desirable)
- Some knowledge of C# and the .NET framework. (Desirable)
- Ability to work independently and collaboratively in a remote team environment.
- Strong problem-solving skills and a proactive approach to technical challenges.
- Attention to detail and a commitment to delivering high-quality customer support.
Sound like you? Send your CV now.
Job Type: Full-time, Permanent, Salary: Up to £26,000 per annum, depending on experience
