Key Account Executive Customer Service

The Role:

First receiver for all incoming calls to the business building close relationships with all partners

Provide excellent customer experience for all callers whilst capturing enquiries and assisting sales process

Process sales and samples

Support RM, ASM & SAM with admin for a territory

Handle inbox overspill

Resolve any issues for customers/partners in the territory

Responsible for answering all incoming calls to the business

Actively open up and record any opportunities from customers for the territory and allocate to SAM

Process orders, sample, stock requests for territory

Provide technical advice FTR

Resolve any product issues or advise of changes to orders FTR 95%+

Pro-actively engage with visitors to the website on Live Chat messages

Investigate and process customer complaints and returns requests proactively

Activate Warranty requests for territory

Improve the quality of data in the CRM by updating contacts and data on Sales Force for territory

Continuously improve product/job knowledge/sales skills through learning opportunities

The Person:

Knowledge:

Salesforce CRM

How to deal with difficult customers

Product Knowledge

Sales Process

Power BI

MS Office

Importance of Customer Service (OTIF etc)

Skillset:

Accurately adding orders to system

Problem solving skills

Multi-tasking

Deal with customer complaints

Questioning Techniques

Active listener

Excellent communication skills (written and oral)

Time Management

Ability:

Demonstrates and puts into practice learnings from sales academy

Level One Sales Academy

Problem solving skills

Multi-tasking

Dealing with difficult customers

Our Referral Incentive:

Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from us you have not been shortlisted for this role. Please continue to check our website for any other roles which may be of interest.

We offer a £500 referral if you introduce someone we place - see our website for details 

We regret that this client is not prepared to sponsor work permit or work permit transfer applications. Candidates must be able to prove their eligibility to work in the UK