Key Account Manager

Location

Bilsthorpe, Nottinghamshire, England

Key Account Manager

Location: Bilsthorpe, Newark, NG22 8UA, UK
Salary: Competitive
Contract: Permanent, Full Time

• A competitive salary in a growing company committed to our people.
• 29 days holiday incl. bank holidays.
• Holidays increase with length of service.
• Hybrid working.
• Pension contributions.
• Health scheme benefits.
• Lifestyle & Leisure Discounts: Discounts for gym, leisure, cinema, shopping and many more……”.
• Life Insurance (3 times salary).
• Employee Assistance Program.
• Bike2Work scheme.
• Free on-site parking.

Due to continuous growth, we have an opportunity for a Key Account Manager to join our Customer Experience Team.

Key Account Manager - The Role:

To interact with the existing customer base to ensure proactive and effective communication with listed Key customer account contacts. Upsell the entire range of products and services into existing customers to maximise customer spend versus annual targets. Act as point of escalation for customer retention.

Key Account Manager - Key Responsibilities:

• Facilitate Key account customer site visits (face to face) to deliver a strategic business review including detailed plan for the year ahead.
• Develop trusted advisor relationships with a defined list of strategic Key account customers.
• Clearly identify customer requirements with and identify opportunities to upsell additional services - detailed gap analysis to be produced.
• Waste improvement plans (WIP) documented and shared to advise customers on opportunities for better compliance on site.
• Proactively target existing customers from allocated customer list, in order maximise the number of services and customer spend against defined annual targets.
• Support in resolving escalated queries and complaints from customer services.
• Review customer management information to highlight compliance, spend and any irregularities across customer estates.
• In conjunction with other members of the sector team, contribute to the development of the sector sales strategy and plans and assist in the preparation of annual business forecasts.
• Act as a point of escalation from customer experience as part of customer retention process and supporting the close out of non-conformances and near misses.
• Complete regular competitor analysis, supporting our position as industry leaders in sector.
• Safety observations highlighted on customer sites and raised on Enva platform to mitigate accidents on site.

Knowledge, Training, Experience, Technical and Personal Skills:

• Proven sales background
• Extensive experience working in a commercial/account management role.
• Analytical approach to data and ability to interrogate data to drive positive business outcomes.
• Excellent written and verbal communication skills.
• You will have in-depth experience managing complex environments and are skilled at forecasting and territory planning.
• Strong relationship building skills and be a confident networker.
• The ability to instantly build a rapport with a wide variety of people.
• Highly organised with the ability to prioritise effectively and to plan and manage own agenda.
• Problem solver, with ability to identify and implement sustainable solutions to customer requests, or general issues that may arise on a day-to-day basis.
• Highly focused on delivering results and objectives with a strong personal commitment to supporting the business in achieving its goals in a changing environment.
• Strong influencing, negotiation, and presentation skills.
• Must demonstrate high levels of integrity and adopt a professional approach in all interactions – should be transparent, open and honest in all dealings.
• Must have a proactive and safety focused approach.
• Strong PC and technical knowledge and skills with a good working knowledge of the Microsoft packages including Word and Excel.
• Recycling/Waste industry experience and a third level degree is desirable, but not essential.

If you have the required skills and experience, forward your up to date CV.
Please be advised due to the high number of applications should you not hear from us within 4 weeks, your application on this occasion has been unsuccessful. We thank you for expressing your interest in this role.

No agencies please.