Landlord Liaison Officer

Landlord Liaison Officer
Salary: £32,652 - £35,000
Location: Ealing with hybrid working
Contract: 12-months fixed term contact, 35 hours per week

About us
We’re a UK housing association committed to a new vision – providing homes people love to live in.

With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable and private rent, specialist housing services, as well as homes for sale and shared ownership.

Our 70,000 customers have diverse backgrounds and levels of income and we’re here to provide all of them with homes that are safe, high quality and sustainable. And with social housing roots going back eight decades, we continue to ensure that every penny of profit we make is reinvested into our charitable social purpose – delivering more homes and better services for customers.

We’re also members of the G15, a group of leading housing associations that work together to house one in ten Londoners and tackle the housing crisis.

Role Overview
We are looking for a Landlord Liaison Officerto join our fantastic Property Services division. The role is to manage the engagement with freeholders for buildings where A2Dominion is not the responsible landlord and liaise with various internal stakeholders on the progress of remediation.

Key responsibilities:

• To adhere to the escalation framework set by Building Projects team in order to deliver excellent standards and performance in relation to regulatory and legal compliance, best practice, innovation and customer service
• Manage our portfolio of buildings and engage with the landlord/freeholder, managing agent, developer and project management teams to confirm; the buildings compliance, what works are required
• Keeping up to date with the programme and ensure the freeholder has made all efforts to try to recover the cost of works via different avenues such as the building safety fund, NHBC or the developer before charging A2Dominion and our residents
• Lead on dialogue with other responsible landlords to obtain necessary documents to comply with the current regulations
• Monitor the progress by producing regular reports highlighting areas of concern to Project Planning & Performance Manager. Review compliance documentation (EWS1 and fire engineers reports) from surveyors and fire engineers to confirm the works requires
• Work with the legal team when there is no engagement from the responsible landlords or dispute over the responsibility for external wall system by providing comprehensive information, documents and evidence
• Provide reports, information and services to relevant internal stakeholders in respect of all matters relating to cladding inspection or remediation where A2Dominion is not responsible party
• Build and maintain relationships with key stakeholders both internally and externally throughout the life of each project and ensure buildings are handed back with joint agreement from residents, internal stakeholders and responsible landlord
• Liaise with responsible landlords to ensure disruption to residents kept to a minimum and that the satisfied level of remedial works is met
• Manage and maintain an accurate recording of all Key Documents
• Ensure enquiries and complaints are logged and responded appropriately in accordance with service standards policies, procedures, statutory regulations and relevant Codes of Practice

More about you

• Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
• Excellent verbal and written communication and interpersonal skills, with an ability to be organised and work methodically with attention to detail to meet targets and deadlines
• Experience using IT systems including Microsoft office packages
• Experience in liaison and consultation with key stakeholders within a complex working environment
• Experience of building relationships to achieve a shared objective
• Ability to adopt a continuous improvement approach and adapt to change

Choosing us is easy

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• Investment in your learning and development.

In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.

Whatever the role, we want you to bring your knowledge and experience to play your part in improving people’s lives.

If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request: recruitment@a2dominion.co.uk

A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will:

• actively look to attract and recruit disabled people
• provide a fully inclusive and accessible recruitment process
• offer an interview to disabled applicants who meet the minimum criteria for the job
• be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job
• make reasonable adjustments as required

At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.

Meeting the role requirements

We recognise that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, we’d still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at recruitment@a2dominion.co.uk.

A2Dominion is proud to be a family friendly employer

Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us.”

Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Salary: £32,652.00-£38,000.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Company events
• Company pension
• Cycle to work scheme
• Health & wellbeing programme
• Referral programme
• Work from home

Schedule:

• Monday to Friday

Work Location: Hybrid remote in London