Customer Liaison Officer

This Role: Customer Liaison Officer

Full Time 37.5hr per week Fixed Term Contract for a 6 Month Period 

Location: Twickenham, TW1 3RP

MTVH are recruiting for a skilled and experienced Customer Liaison Officer to be office based and support on the delivery of a rebuild project following a major fire in 2019. The role supports the Special Projects Lead in the delivery and monitoring of all services, seeking continuous improvement and providing an excellent service to residents.

What you'll need to succeed:

• Experience of dealing with customers from different backgrounds, presenting with complex needs is essential
• Experience of excellent administration skills & analysing customer feedback to achieve service improvements
• Attention to detail and accuracy in writing, reporting and numeracy
• Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing
• Ability to manage a varied and demanding workload
• A self-starter who isn’t afraid of challenge, shows innovation, empathy & passion
• The ability to manage and report on projects against agreed targets.
• Must possess excellent office management skills, managing inboxes, keys etc
• Must be willing to work flexible hours as required

Desirable

• Housing qualification
• Experience of working in a social housing setting

Interview Date: 2nd May 2024

Please note :- we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:-

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional ‘Beliefs day’ once a year to have an extra a day off
• Enhanced pension with matched contributions of up to 9%
• Life assurance cover 3 x your salary
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit – interest free loan to help with rental deposits
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring programme and apprenticeships
• We are committed to the wellbeing of our colleagues and support this as an organisation

About us

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.