Lettings Consultant

Lettings Consultant

Salary: £32,651 per annum

Contract: 6-month fixed term contract with possibility of extension, Full time - 35 hours per week

Location: 113 Uxbridge Road, Ealing W5 5TL with hybrid working

About us

We are one of the UK’s leading housing associations. Our vision is to improve people’s lives through high-quality homes and services.

We operate across London and southern England, providing affordable, private and social rented homes, student, NHS and temporary accommodation, as well as supported housing and homes for older people. We also offer high-quality sustainable homes for sale and shared ownership, available through our FABRICA by A2Dominion brand.

Whilst we take a commercial approach to housebuilding, all the profits the Group generates are reinvested into supporting our social purpose, helping to deliver more homes and services for customers.

About the role

We’re searching for a Lettings Consultant to join our friendly and hard-working team at A2Dominion. You will be responsible to let void properties within target and thereby maximize the rental income / minimize void loss. You would be expected to travel between Staines and London Borrows for this role.

Key responsibilities:

• Allocate and offer homes in accordance with policies, procedures, and nomination agreements
• Assess potential tenants in terms of suitability and affordability
• Reject potential tenants where a clear risk is identified (in terms of suitability and affordability)
• Organise virtual viewings for all prospective tenants
• Organise and attend viewings for all prospective tenants
• Prepare all paperwork and conduct the tenancy sign-up meeting in accordance with policies and procedures (virtually or in person)
• Maintain accurate records and database information for all aspects of the void process
• Establish and develop effective working relationships with both internal and external stakeholders of A2Dominion
• Assist other Lettings Teams, to cover re-let patches whilst other Lettings Consultants are on leave and other roles as required
• Responsible for working with the Decant team and ensuring a smooth process for residents
• Responsible for resolving customer queries promptly, including liaison with the A2Dominion Operational Teams, residents, Local Authorities, and void contractors as required.

More about you:

For this role, we’re looking for someone with the following:

• Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
• Experience of working in a customer focused environment
• Experience working with allocations and lettings service
• Knowledge of Government legislation of homelessness and lettings
• Knowledge of the technical aspects of void maintenance
• Experience of working to deadlines
• Responsive to change
• Full UK driving licence including the use of own motor vehicle is required

Choosing us is easy

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• Investment in your learning and development.

In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.

If you’ve read about this opportunity and are excited about working for us, but you’re not sure if you’re 100% confident with your experience – we’d still love to hear from you! Just make an application and we’ll be in touch from there. We welcome all applications regardless of race, gender, ethnicity or sexual orientation.

Job Types: Full-time, Fixed term contract
Contract length: 6 months

Salary: £32,651.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Company pension
• Cycle to work scheme
• Referral programme
• Work from home

Schedule:

• Monday to Friday
• No weekends

Work Location: Hybrid remote in London, W5 5TL