Logistics And Customer Service Manager

Job Title:Logistics and Customer Service Manager

Location: Chatteris, Cambridgeshire, with occasional travel to Essex and Turkey

Contract Details: Permanent, full-time position Monday-Friday 8am-5pm

Salary: £35,000 - £45,000 per year

About Our Client:

Our client, an established importer and supplier of a variety of foods, they are looking for a motivated and experienced Logistics and Customer Service Manager to join their friendly and growing team. With the goal of improving service levels and driving business growth, this is an exciting opportunity to make a significant impact.

Responsibilities:

• Improve Customer Service experience
• Responding to customers daily, answering their questions and directing them to the appropriate services or department
• Create effective Customer Service procedures, policies, and standards
• Set customer satisfaction targets, KPIS and work with the team to consistently meet them
• Drive continuous improvements through transport operations and act as a key contact for all stakeholders
• Analyse statistics and compile accurate reports
• Train, mentor, and manage the Customer Service & Operations Team
• Supervise day-to-day operations in the Customer Service department

Essential (Knowledge, skills, qualifications, experience):

• Proven managerial experience in a Customer Service, Logistics, or Supply Chain environment
• Excellent knowledge of management methods and techniques
• Excellent verbal and written communication skills
• Strong planning, organisational, and problem-solving skills

Desirable (Knowledge, skills, qualifications, experience):

• Experience in the food or logistics industry
• Knowledge of Logistics and import/export procedures

Technologies:

• Proficiency in Microsoft Office Suite

How to Apply:

If you are ready to make a difference to our client's management team and have the desired skills and experience, please apply now! Our client offers a competitive salary package, including additional benefits such as employee discounts, wellbeing support, and additional holiday days upon the 3rd, 5th, and 7th year anniversary.

Note: Please limit your response to 250 words and use up to 10 relevant emojis.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.