Maintenance Coordinator Plentific

Title: Maintenance Coordinator Plentific

Contract: Part time, 21 hours per week Fixed term contract until October 2025

Location: West Ham Lane Stratford London

Persona: Agile (office 20/40% and home working)

Salary: £29,568 per annum

Closing date: 27th March at 9am

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated 

L&Q are looking for an experienced Maintenance Coordinator to support our Maintenance Operations department, working to support the service and delivery of our repairs via our Plentific platform.

The role will report into the Maintenance Operations Team Leader, working alongside the existing Coordinators covering the PRS and General Needs portfolios. You will be a key member of the team helping to the deliver our repairs and maintenance service.

You will be responsible for the allocation and coordination of Reactive and/or Void repairs, monitoring mailboxes in line with SLAs, handling D365s and monitoring the puzzle phone queue for internal teams. You will be first point of contact for dealing with all queries and raising repair orders to the relevant teams, dealing with all correspondence in a professional and timely manner.

The successful candidate must be highly organised with excellent communication, administrative and numerical skills. You will need to be flexible and a team player, working in a fast paced and demanding environment, managing a busy workload, utilising various prioritisation and time management techniques, whilst collaborating with lots of different departments across the L&Q Group.

Essential skills: 

·       Strong administrative skills and ability to work in a fast-paced environment

·       Methodical, accurate and exceptional attention to detail

·       The ability to work flexibly and use initiative to multitask and meet deadlines

·       Strong collaboration skills to work with stakeholders at all levels

·       Excellent organisational and planning skills

·       Outstanding communication skills

·       Repairs and Maintenance knowledge and experience 

Our benefits package includes:  

·        Agile working 

·        Strong family-friendly policies   

·        Committed Learning & Development  

·        Annual leave starting from 26 days rising to 31 PLUS bank holidays 

·        Excellent Pension Scheme – double contribution up to 6%  

·        An Employee Assistance Programme 

·        Great places to work certified 2022  

·        Best Workplaces for Women – ranked 23 in the UK 

·        Up to 21 volunteering hours per year 

We’re actively building diverse teams and encouraging applications from all backgrounds. We want to create an inclusive environment where everyone can contribute their best work and develop to their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities we serve.  

If you are interested in this role and have the experience required, then apply without delay! 

*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.. 

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.   More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request. 

Our commitments: 

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. 

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. 

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen. 

For the fifth year in a row, we have been recognised as one of the UK’s Best Workplaces for Women in the super large category. 

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. 

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. 

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East. 

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.  

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.