Maintenance Helpdesk Supervisor

Maintenance Helpdesk Supervisor
Permanent
Location: Southwark
PAYING UP to £35,000- £40,000 per annum
Mon-Fri Role, 40HRS per week 0800am till 17.00pm
Working within a Maintenance Department the Maintenance Helpdesk Supervisor is responsible for working on a busy helpdesk whilst supervising a small team of Coordinators
The MAIN DUTIES of the Maintenance Helpdesk Supervisor will include:

• Coordinating team so that maximum amount of calls are taken
• Logging service requests by telephone and email
• Ensure compliance with statutory and company procedures
• Understand, identify and apply the Service Level Agreement (SLA)
• Prioritising urgent jobs
• Dealing with complaints as required
• Analysis of job history/running reports
• Promote customer feedback and surveys
• Interviewing/Training
• Carrying out one to ones, grievances and disciplinary meetings
• Coordinate Out of Hours team
• Helpdesk diary management coordinating annual leave and shift patterns
• Liaising with subcontractors to ensure they are providing adequate service
• Performance Reporting
• Managing and updating all spreadsheets ensuring are compliant etc.

Requirements,
Must have experience within Supervising/ Leading/ Managing a team,
Flexible to work out of hours
For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.