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Administrative Officer
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Length of employment
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Type of role
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Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
About the job
Job summary
Job description
Internal Communications:
- Work with the team to generate ideas and deliver content that is relatable, supportive, caring, and strikes curiosity and ambition in our people. This is part of our people promise and our priority to make NS&I a great place to work.
- Use creative skills to keep our communications fresh and exciting, delivering content across our internal channels through a variety of mediums including video production, building graphics and producing compelling written content.
- Support the delivery of events, from pre-event support and logistics, to on-the-day event co-ordination, and post-event communications and measuring the event’s success.
- Manage the Internal Communications inbox, answering queries, sharing relevant messages with the rest of the team and filing emails accordingly.
- Work with the Internal Communications Manager and Internal Communications Officer to keep the Internal Communications calendar updated, liaising with subject matter experts where appropriate.
- Draft and post LinkedIn copy relevant to the audience, working with HR and Brand teams to ensure that messaging is aligned to NS&I’s people promise.
- Be the first Internal Communications touch point for new colleagues, welcoming them to our Intranet, CHIP, by ensuring accounts for new starters are created and details shared ready for their first day.
- Compose all staff emails where necessary, particularly our weekly content roundup email, which is essential for landing messaging and driving traffic to our channels.
- Build close working relationships with colleagues and other directorates, and attend key working groups such as the Wellbeing Group. Use these opportunities to encourage others to share content based on their own jobs and experiences, providing help and guidance on internal platforms to help raise employee’s own voices.
Media & External Affairs:
- Work with Media Relations Manager to amplify activity around Premium Bonds each month, specifically by preparing press releases, using data and working with regional media, proactively suggesting different ways that we can tell stories.
- Monitor the media team inbox and flag emails from journalists and other stakeholders to the team, working on responses where appropriate and filing emails into the appropriate folders.
- Manage the end-to-end sign-off process for the media team – as well as press releases, this could include media lines to take documents, media and corporate website pages, and other material.
- Support media team with drafting media releases for announcements and help manage the sign-off process via NS&I’s formal communications approvals system.
- Monitor social media and flag any relevant / pertinent mentions of NS&I to the media team.
- Listen to / watch broadcast clips, giving a summary of each NS&I mention to the media team, drafting alerts to wider stakeholders when necessary.
- Work with the Corporate and Media Relations Manager on the Annual Report and Accounts, supporting the production of the accounts as required.
- Draft and post social media (X) copy, as well as creating assets where necessary and possible.
Person specification
Essential qualifications
- 5 GCSE at grades 4-9 (A*- C) or equivalent including English, with a minimum GCSE Maths grade 4 (C).
- The equivalent of 2 A levels.
- Currently studying related degree with Student Placement year as part of sandwich course
Essential technical knowledge and skills
- Knowledge/theory of Media and/or Communications obtained through degree (with Student Placement year as part of course), that would benefit working in a busy media/Internal Communications team.
- Excellent communication skills, both verbal and written.
- Strong software skills, including using Excel.
- Strong ability to prioritise and multi-task in a busy team environment.
- Experience of using social media, including X (formerly Twitter), Facebook, LinkedIn and online forums in a work (paid or voluntary) or study capacity.
Desirable qualifications, experience and technical knowledge and skills
- Experience working in a media and/or Internal Communications role
- Competent in Apple Mac Keynote software
- Experience in basic web publishing
- Interest in Government and/or retail finance
Qualifications
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Working Together
- Managing a Quality Service
- Delivering at Pace
Technical skills
We'll assess you against these technical skills during the selection process:
- Knowledge/theory of Media and/or Communications obtained through degree (with Student Placement year as part of course), that would benefit working in a busy media/Internal Communications team.
Benefits
NS&I is one of the largest savings organisations in the UK with more than 24 million customers and over £218 billion invested. We are both a government department and an Executive Agency of the Chancellor of the Exchequer. Our origins can be traced back more than 150 years to 1861.
A small company with a big reach, we offer a range of benefits including flexible working, great opportunities for development and a generous pension scheme. We care for colleagues, respect one another, invest in our people and manage talent effectively.
Some benefits of working at NS&I include:
Learning and development tailored to your role
An environment with flexible hybrid working options
9 day fortnight scheme
A culture encouraging inclusion and diversity
A Civil Service pension with an average employer contribution of 27%
Generous annual leave – starting at 25 days, increasing to 30 days
Performance related variable pay bonus
Enhanced maternity, paternity, adoption and shared parental leave
Things you need to know
Selection process details
To apply, please click the link on this advert and follow the steps to complete the application form.
We will sift applications based on your statement of suitability for each individual criteria/behaviour stated below, up to 250 words,on how you meet the essential behaviours, qualifications, skills and criteria for the role.As well as your job history.
- Knowledge/theory of Media and/or Communications obtained through degree (with Student Placement year as part of course), that would benefit working in a busy media/Internal Communications team.
- Communicating and Influencing
- Working Together
- Managing a Quality Service
- Delivering at Pace
In the event of a large number of applicants, applications will be sifted on the following lead key criteria only:
- Communicating and Influencing
Please note there is no expectation for you to meet the maximum word count provided for the statement. Feel free to use as many words as you need within the limit to demonstrate your experience in a concise and clear manner.
If shortlisted, you will be invited to attend a 1 hour panel interview via video call.
Interviews will take place on w/c 2nd April 2024.
Note we are unable to accept CVs.
This role is subject to Baseline Personnel Security Standard and financial credit checks.
Reserve List
A reserve list may be held for a period of 12 months from which further appointments can be made.
Working for NS&I
NS&I is currently working in a hybrid way with colleagues expected to work in the office for 40% of their working month and this will be increasing to 60% of their working month in the summer of 2024. If you are applying to work in London, the role is currently based in Sanctuary Buildings, Great Smith Street, SW1P 3BT and in summer 2024 it is anticipated that NS&I will be moving out of Sanctuary Buildings and into another office within central London.
Any move to NS&I from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
If you are applying for a role at the same NS&I band as you are currently and the advertised salary of the role is higher, if you are successful, any salary increase will be at the discretion of NS&I and will be reviewed as part of the next annual pay review, in accordance with the NS&I employee handbook.
Note to existing permanent employees at NS&I - Please be aware that if you are a permanent employee appointed to a fixed term role, our recruiting principles ensure you will retain your permanent status at the end of this contract. However, you are not guaranteed to return to your original role. At the conclusion of this fixed term period, you may be redeployed to another suitable role at NS&I, offered retraining or will be given priority mover status to find another role in the civil service.
NS&I employees on a fixed term contract moving to another fixed term role, will continue to be employed for a fixed term to the end date of this role. You may apply for suitable roles within NS&I or the civil service.
This role will require some travel to other sites, please be aware if you travel to a second location on average 4 days a month, you may be liable for P11D taxation. If you have any queries concerning this please contact the NS&I HR Team.
Further information
Please visit our website http://nsandi-corporate.com/about-nsi for further details about NS&I.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team
