Medicine Management Team Assistant

Main Duties and Responsibilities of the post The post-holder will work within the multidisciplinary Medicines Management Team to process medication requests and queries in a safe, efficient and effective way. A) Core Responsibilities Liaising with the Medicines Team Manager concerning organisation of work; Reviewing and processing repeat prescription requests, closely following protocols; Developing a sound knowledge of the electronic prescribing services for the practice; Dealing appropriately with medicine queries from patients/pharmacists/care homes; Responsible for adding new medicines from discharge summaries and outpatient clinic letters; Issuing prescriptions for blister packs, dossette boxes, appliance items; Supporting the clinical prescribers in the organisation of medication reviews, blood test monitoring, blood pressure recording etc; B) Practice Organisation To ensure a high standard of practice and care at, all times: The involvement in planning, co-ordinating and monitoring of team activities to ensure efficient services to patients and support to clinical staff; Participation in the development and implementation of new policies, procedures and protocols to improve practice organisation and the provision of services to patients; Ensuring high levels of attention to detail and accuracy with regards to completion of all necessary documentation associated with the role; Maintaining effective liaison with other staff and/or agencies concerned with patient care, and with all other disciplines within the practice, with appropriate regard to confidentiality; Working cooperatively within teams and respect the skills, expertise and contributions of your colleagues; Implementing effective communication and co-operation between doctors, staff and other members of the Primary Healthcare Team; The collection of data, preparation of reports and undertaking research as required; The efficient use and progressive development of IT to maximise its potential and support in practice activity; Ensuring the rules of GDPR, Caldicott, Freedom of Information Act and those issued by the NHS and CCG are understood and fully implemented; Supporting in the planning and co-ordination of practice targets including work streams such as Quality and Outcomes Framework (QOF), Enhanced Services, Care Quality Commission (CQC) etc; In addition, we would expect that: You deliver care based on the best available evidence or best practice; You keep your skills and knowledge up-to-date by taking part in appropriate learning activities that maintain and develop your competence and performance; You demonstrate a personal and professional commitment to equality and diversity; C) Relations with Patients To assist in the management of relations with patients including: Ensuring an excellent patient experience including outstanding customer service, clear and concise information and education; Ensuring that prescription requests and enquiries from patients are dealt with efficiently and effectively and in a timely manner; Ensuring enquiries and complaints from patients are dealt with efficiently and effectively and in a timely manner; Planning, development and implementation of systems and procedures for patient advice and information;