Membership Administrator

Membership Administrator
Ref: RCN02334
RCN Cardiff Gate Office with hybrid working
21 hours per week, Fixed term (until February 2025). Working days Wednesday, Thursday & Friday.
Salary range per annum: £28,998 - £32,736 pro rata
At the Royal College of Nursing, we're an optimistic organisation. And we've got good reason to be. We all share the same voice when it comes to changing the shape of the health policies of the future. And as the largest trade union of nursing staff and students in the UK - with over half a million members - all we can see are the infinite possibilities for a brighter future. Join us and you will too.
We're accredited with Investors in People Silver Standard. Our people are our greatest asset, and we want people who can contribute to our purpose in line with our values.
As our Membership Administrator you'll use your enthusiasm, your positivity and your customer service skills to deliver an exceptional service to our members.
In this varied role every day will be filled with possibilities. You will get involved in anything from processing bookings to meeting event delegates face to face. We'll look to you to process delegate payments, build relationships with event organisers and offer great customer service. It's a great way to build on your skills and experience and develop your potential.
To join us you'll need customer service skills and, ideally, a background in a relevant area such as events or a membership organisation.
Whatever your background, you'll be efficient, accurate and show a real customer focus in all you do.
To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything's possible.
What we offer you
We expect you to look after our members and customers. And we expect you to be rewarded for it. We offer an impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme. We offer annual leave up to 32 days plus bank holidays and three additional days for the Christmas break plus generous maternity, adoption, paternity, and shared parental leave packages.
We offer a competitive pay structure with annual pay progression until you reach the top of the salary scale. We normally offer new employees the first point of the salary range, although you may be able to negotiate a higher starting salary depending on your skills, experience and current salary.
What we deliver for our members is wide and varied so when it comes to how we work one size doesn't fit all. We also know that to empower our people to do their best work, they must be able to balance the demands of work and home. We are a diverse organisation and understand everyone has different needs and many of our employees enjoy flexible working enabling them to deliver results whilst having a good work life balance. Departments and directorates have their own hybrid ways of working which put the needs of the service they deliver - whether that's to members or to colleagues - at their heart, in alignment with our hybrid working core principles. At the RCN it's unlikely you will work from home for all of your working time. Equally no one is expected to work solely in the office unless your role requires it. You can find out more by having a discussion with the recruiting manager.
Our selection process
Please submit a supporting statement demonstrating how you meet the criteria for this role. You may not be shortlisted if you don't.
We want your experience applying for a job with us to be the best it can be. We may hold our interviews and assessments in person or by video call. If you foresee any problems, please let us know.
As a proud member of the Disability Confident employer scheme, we actively encourage applications from people with disabilities.
Contact details
For more information or for an informal discussion about the role please contact Hannah Petersen, Events Registration Team Manager on .
For more information about the recruitment and selection process please contact
Closing date: 22 February 2024.
If we receive many applications after a week of advertising, this vacancy may close earlier.
Interview/Assessment date: 4 March 2024 and/or 5 March 2024.
Job Types: Part-time, Fixed term contract
Salary: £28,998.00-£32,736.00 per year
Expected hours: 21 per week
Benefits:
Company pension
Work Location: In person
Reference ID: RCN02334