Merlin Entertainments Holidays Admin Assistant

Step into the heart of our Merlin Entertainments Holidays call centre within Chessington World of Adventures as an Admin Assistant , where we offer a guaranteed 30 hours per week. You'll enjoy a full-time schedule spread across 5 out of 7 days, including evenings, weekends, and bank holidays.

This role will involve handling refunds, updating bookings and replying to phone and email queries, offering friendly assistance to both our team and customers. Your knack for detail and commitment to service will make every customer feel truly cared for.

• Excellent written and verbal communication skills, problem-solving abilities and attention to detail

• Competent in Microsoft Word, Excel and Outlook

• Experience with ISO, Opera and Adyen is beneficial.

• Previous experience managing end-to-end projects.

• Experience working in a Contact Centre (or similar) environment is desirable

• Ability to work well under pressure, handle multiple tasks and meet deadlines
• Strong team player with an upbeat and approachable persona.
• Extremely detail oriented with high standards for accuracy and precision
• Organised individual who has excellent time management skills and flexible to changing priorities and demands.
• Ability to adapt communication style.
• Work independently whilst managing multiple tasks simultaneously
• Passion for delivering excellent guest service
• Be aged 18 years or over (essential)

• Pension
• Discretionary company bonus
• 20 days holiday
• Merlin magic pass (20X tickets for you and your friends and family to get free admission to all of our attractions world wide)
• 25% discount in our retail shops and restaurants
• 40% discount on LEGO

Everyone matters at Merlin…
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at Recruitment@Merlinentertainments.biz and one of the team will get back to you as soon as possible.