Meter Data Team Manager

Exciting Opportunity: Meter Asset Team Management – Team Manager, Leeds - Energy

About Engie

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, and our investments in energy infrastructure are focused on energy storage and renewable energy (solar, wind, biogas), whilst supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet, and we are looking for people who are committed to help turn our vision into reality.

Purpose of the job

The Meter Asset Management Team Manager will lead and inspire a team of Meter Asset Management Administrators to ensure our Metering Asset processes are managed efficiently, providing our customers with an excellent service and our 3rd parties with confidence. They will ensure they are managing a high performing team and work towards improving both employee performance and career development, whilst also maintaining the teams KPIs (Key Performance Indicators) and looking for further improvements.

Key responsibilities:

• Ensure the SMART/AMR Rollout for Gas and Electricity is managed and processes soak into BAU work to ensure we are meeting our industry targets and capturing responses where we do not
• Seek to maximise revenue associated with the Gas & Electricity Siteworks process, with particular focus on claiming back moneys due from 3rd parties
• Management of the Guaranteed Standards of Practice ensuring we are abiding by OFGEM SLAs (Service Level Agreement) in line with Performance Assurance and payments
• Ensure all other related Metering Asset processes, are operated in a timely and efficient manner in accordance with business and industry practices, including AMR Faults, SMART Faults, Meter Faults, OFMAT Tests etc
• Managing the day-to-day planning and productivity of the team, ensuring priorities are captured and the team made aware
• Maintain the teams KPIs and be able to provide management with information on these when required, ensuring you are aware and understand the figures you are presenting
• Encourage a sense of ownership and accountability among staff with a ‘right first time’ mentality
• Conduct regular skill assessments amongst the team to identify areas that will benefit from cross training and allow growth for individuals
• Manage the recruitment process for your team where required, conducting interviews alongside other managers
• Ensure accuracy amongst attendance records, using internal systems to track these to enable correct resource management

Experience and skills:

• Understanding of the customer lifecycle and interdependencies between Onboarding and interfacing departments, ideally in the Energy sector.
• Excellent customer service skills

• Previous team leader experience in a customer satisfaction focused or back office senior role would be beneficial

• Demonstrated ability to succeed in a complex and dynamic environment
• Non-technical understanding of software interfaces and incident resolution paths
• Organisational skills.
• Proven ability to produce accurate work within tight deadlines.
• Practical approach to problem solving.
• Process improvement methodology expertise is beneficial.
• Good knowledge of industry processes particularly the relevant areas of the Licences, UNC, BSC (Balancing & Settlement Code), MRA, DCUSA (Distribution Connection Use of System Agreement), SEC (Smart Energy Code), SMICOP and DTC/Xoserve flows is desirable.

Qualifications:

• GCSE English Grade C (or equivalent).
• GCSE Mathematics Grade C (or equivalent).

What benefits we offer?

Flexible Working

We understand the importance of work-life balance and recognise that everyone is striving to find the perfect one between work and home life. That's why we offer a hybrid working model that combines the convenience of remote work with the benefits of collaborating in a professional office environment. You'll have the flexibility to work from home part of the time, allowing you to optimise your productivity while enjoying a comfortable work setup.

Bonus Programme

We reward your hard work and dedication with a competitive bonus programme that recognises and values your contributions. Your efforts are appreciated and directly reflected in your financial rewards.

Life Assurance

We prioritise your peace of mind by offering life assurance coverage. You can feel confident knowing that your loved ones will be protected in the event of the unexpected.

Income Protection

Your financial security matters to us. Our income protection benefits ensure that you have a safety net in place, providing a valuable source of income if you're unable to work due to illness or injury.

Employer Pension Contribution

We invest in your future by contributing to your pension plan. You can enjoy the confidence and peace of mind that comes with knowing that you're building a solid foundation for your retirement.

Healthcare Cash Plan

Your well-being matters to us, which is why we provide a healthcare cash plan. You'll have access to a range of healthcare benefits, including reimbursement for medical expenses, dental and optical care, and more. Take care of yourself and your family's health without financial worries.

myENGIE

We offer a range of flexible benefits to employees alongside hundreds of retail and lifestyle discounts through myENGIE.

Diverse Employer

ENGIE’s purpose is to accelerate the transition towards a carbon-neutral economy, through reduced energy consumption and more environmentally friendly solutions, and we know that the most successful businesses are the most sustainable ones. Diversity, equity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent, bringing the best thinking to our business from inside and outside of our industry. Our ambition is to make sure everyone at ENGIE feels valued, respected and included. We know that diverse teams have more creativity, imagination, innovation and problem solving capabilities, so we are committed to tackling inequalities and creating a diverse and inclusive business.

Equal Opportunity

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. During the application process you will be asked to complete an equality questionnaire on a voluntary basis and any data we collect will be treated confidentially and used for evaluation purposes only. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.