Modern Technician Apprentice

Commsworld are Scotland’s leading UK Telecommunications and Network Provider, and we are partnering with North Lanarkshire council to provide exciting Apprenticeship employment opportunities.

North Lanarkshire Council is one of the 32 local authorities of Scotland, covering the North Lanarkshire council area. The council is the second largest Scottish council supporting a wide range of infrastructure, projects, education and effect positive changes for those who live and work in the North Lanarkshire region.

Overview:

To assist in the inspection, maintenance and first line repairs on non-leased ICT equipment. Support deployment and disposal routes for ICT equipment. Duties will include maintaining appropriate records and systems for the efficient functioning of ICT equipment. Support requirements will be recorded through the service desk.

Responsibilities:

• Assist in providing support and advice to staff in the operation of ICT equipment
• Assist in the procurement of ICT resources
• Assist with day-to-day operation of ICT equipment owned by the authority
• Assist in the triage, and report through service desk, issues supported by service desk resolver groups i.e., enterprise solutions, infrastructure and security, providing first line support
• Assist in the maintenance and repair all ICT hardware equipment, escalating repairs to internal or external agencies as required
• Assist in the installation of software and upgrades
• Assist in the maintenance appropriate records of ICT equipment - asset register, software licence, service desk records etc
• Liaise with service users and peers to ascertain ICT support requirements following a continuous improvement practice
• Assist in carrying out essential testing and pro-active monitoring of all IT resources, in particular Electrical Safety Testing as directed by the line manager
• Ensure that chemicals and hazardous waste materials are stored effectively and disposed of safely
• Assist in providing technician support to other departments as requested by the line manager
• Assist in providing advice to service users
• Participate in all apprenticeship related programmes including course of study
• Any other duties in consultation with the line manager

Desirable skills:

• A previous qualification in an IT related to subject at either Higher, NC, NQ or HNC/D level
• Passion for IT
• Enthusiasm to learn
• Proactive attitude
• Excellent communication skills
• Strong work ethic
• Interest in problem solving

Interview information:

• First stage interviews: 8 July - 19 July 2024
• Assessment centre (Motherwell): 8 August 2024
• Start date - Monday 2 September 2024

Salary:

£16,000 per annum

Working hours:

37.5 hours per week, 8.45am to 4.30pm Monday to Friday (45 minute lunch break)

Benefits:

• 27 days annual leave & 6 bank holidays
• Competitive occupational pension
• Access to discounts through Nlife Reward Site
• Hybrid working
• Learning and development opportunities

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!