Address
Form of work
SalaryTime Type: Full time
Worker Type: Employee
The opportunity
QBE's renowned and growing Multinational Client Centre in Chelmsford has an exciting opportunity as a Multinational Client Manager on a 12-month fixed-term contract basis.
This is a key role to the European Operations ( EO) business where you will be manag ing a team of Case Handlers to deliver essential m ultinational servicing and co-ordinat ing programmes through the ir full lifecycle (policy administration, claims, risk engineering, and cashflow management) whilst working with producing underwriting teams and Global Network offices.
We are seeking individuals who are looking for a chance to join a great team in a supportive environment where anything is possible. If you are a team player with a desire to lead and inspire, then this is the role for you.
Your new role
- Develop a wareness of Multinational's global business plan (and where necessary, other QBE divisions Contribution to m ultinational business plan results as required .)
- Co-ordinate and support all aspects of account servicing from account creation to cash management to provide m ultinational servicing .
- Undertake activities in accordance with all agreed controls, standards, and procedures to ensure appropriate activities are completed on time and to required standards.
- Give guidance on compliance, regulatory and tax to ensure QBE is compliant .
- Work closely with Underwriters and Brokers to create a single point of contact for Multinational Client Centre (MCC) servicing .
- Act as a facilitator and co-ordinator .
- Track and manage servicing levels in line with performance standards .
- Manage a team of Case Handlers to ensure day to day service delivery .
- Provide training and advice to Case Handlers to increase capability and knowledge within the team .
- Monitor PMP forms, development plans and perform annual appraisals to ensure progress is made against objectives and within timescales .
- Ability to manage a team creating a flexible, creative, problem-solving environment .
- Relationship Management skills - ability to build productive internal and external relationships .
- Experience of working to established processes and driving process improvements .
- Demonstrable e xperience of working in a global environment with diverse cultural demands .
- Insurance background in an underwriting /broking environment is preferred.
- Previously manag ed teams according to tight service levels in complex environments is preferred .
We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference." In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce."
At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://careers/flex-qbe/) .""
Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include;""
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5-star Diversity, Equity and inclusion (DEI) awards, 2023 Winner - Insurance Business Canada""
Employer of the Year 2022 Winner - Insurance Insider"
British Claims Awards 2022 Winner - InsurTech Award""
Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year""
Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response"""
Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year""
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We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent"
Inclusion of Diversity "
We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in."
We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers." "
ESG & Sustainability "
At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future." Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce and partnering for growth through innovative, sustainable and impactful solutions. For further information regarding QBE's sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative 'Premiums4Good', please visit our Sustainability homepage and read our latest Sustainability Report ( Link )."
About QBE "
We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.""
We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.""
And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.""
With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-eart
