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Financial Services Customer Advisor Level 2 Apprenticeship
We are looking for young people aged 16– 24 who are passionate about building a career in customer experience at NatWest Group. You don’t need previous experience, but you do need to show evidence of a genuine interest in the sector.
Eligibility Criteria:
- 16-24 years old
- Received free school meals and/or require additional support to access careers
- Did not attend a private / fee-paying school
There is no minimum academic criteria required although Maths and English GCSE in England and Northern Ireland, or National 5 qualifications in Scotland would be an advantage. If you didn’t manage to achieve the grades or can’t provide evidence of your qualifications, NatWest Group will help you to obtain them during your apprenticeship.
You won’t be able to join the programme if you have the same or equivalent qualification, or work experience at a similar level in a similar field. This may include a related apprenticeship, a university degree or a role in which you may have developed similar skills.
What will I get?
- Everyone who completes the pre-employment programme is guaranteed an interview with NatWest.
- Those who are successful in securing the role will:
- Have the opportunity to learn new skills and study for an apprenticeship
- Earn a competitive salary (see above)
- Receive professional support during the first 6 months of your career
Job Description
Shift pattern: Monday to Sunday, 8am – 8pm, rotating shift patterns including weekends
Location: Manchester
Apprenticeship Programme: Financial Services Customer Adviser Level 2
Your business area: NatWest Digital X – Fraud Prevention
Our purpose as a Fraud Prevention Centre of Expertise is to protect customers, make banking safer and disrupt criminals. We drive efficient fraud and scams prevention journeys through transformation continuous improvement and simplification. Our specialist teams work tirelessly to prevent fraud and scams from occurring, developing new and innovative ways to deepen our capabilities and prevent and fight the threat of fraud and scams. Through considered intervention, targeted customer education and the latest technologies, in the Fraud Prevention CoE we aim to provide best-in-class customer journeys that go further than anyone else in keeping our customers safe and secure.
The job you’ll be doing – Customer Service Apprenticeship
You’ll deliver successful customer and business outcomes by investigating fraud for our customers via the telephone. Using high-risk identification strategies to detect fraudsters and protect genuine customers from becoming victims of financial crime, you’ll help our customers remain safe when they bank with us.
- Delivering customer and business outcomes by processing, authorising and investigating all transactions do defined key performance indicators and service level agreements
- Accurately collecting information from customers and business
- Providing your subject matter expertise within Fraud Prevention team about emerging trends and our customer needs
- Using red flag indicators and high risk data from a range of systems to stop fraudsters and to shield our customers from financial crime
- Resolving complex fraud enquiries in line with agreed processes and procedures to provide fair customer outcomes
About LTSB
We're an employment charity, making sure you reach your potential regardless of your background.
How it works?
LTSB is a social mobility charity dedicated to helping young people into the world of work through our tailored employability programmes.
We provide tailored programmes to prepare you for the world of work and make sure you’re ready to hit the ground running. Once you’ve completed one of our bootcamps which are between 2 and 10 weeks long, we’ll guide you through the interview process and work hard to place you in apprenticeships with employers across the UK. We don’t guarantee a job, but we DO guarantee an interview.
How to apply
To apply for this role and to find out more, please click on the apply button.
Please note that applications may close before the application deadline, so apply early to avoid disappointment.
