Neighbourhood Housing Officer

• The overall purpose of the Neighbourhood Housing Officer role is to deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities.

• To provide a proactive and customer focused housing management service across a designated area and to ensure that the Council fulfils its legal and contractual obligations to tenants and leaseholders.

• To act as a regular and visible presence on estates, taking action to make sure estates are safe and well maintained and provide advice, information and reports on any housing management matter.

• To support the Neighbourhood Housing Team deliver the Vulnerable Residents Offer.

Educated to NQF level 3 (e.g. A Level / BTEC National Diploma, NVQ level 3) or has equivalent demonstrable experience

An understanding of the issues of housing, estate management, health and safety and how these impact on the well-being of residents and the responsibilities of landlords

Knowledge of current legislation relevant to housing, tenancy and leasehold management and safety and estate management