Neighbourhood Manager

We exist to help people flourish. We do this by providing great homes and housing services, making a positive impact in communities, and creating an inspiring, inclusive place to work.

We’re an inclusive organisation which enables our residents, customers, and colleagues to thrive. Customers shape our services, and their voice and experiences empower change. Colleagues, residents, and customers develop and grow together in a culture which supports growth and celebrates diversity.

We want to remove any barriers for colleagues so that you can take equal part in the recruitment process. If you need any reasonable adjustments, please let us know so that we can discuss your needs.

What you'll need:

• To be passionate about customer service with excellent communication skills both written and verbal, being resilient with a positive and can-do-attitude.
• Be exceptionally organised with the ability to self-manage a diverse and varied caseload, prioritising work effectively and delivering a first-time fix to produce high quality work.
• Have experience within a customer facing role, preferably within housing management and ideally within the social housing sector.
• Good understanding of tenancy and leasehold management and enforcement is desirable, as well as knowledge of current housing legislation and practice and government policy.

A bit about the role:

As a Neighbourhood Manager you’ll be the ‘face of Peabody’ and responsible for the specialist, personalised service our customers receive. You will ensure a holistic approach and the delivery of accessible, high quality and value for money services, and will work collaboratively with other teams to ensure safe, thriving neighbourhoods that customers love. You will play a pivotal role in ensuring community safety and supporting the wellbeing of residents, with a particular focus on helping vulnerable residents and families and engaging and working with them in the management of their homes and neighbourhoods.

You will underpin and improve overall performance within your area, encompassing all aspects of housing management. You’ll also be carrying out estate, scheme and property inspections and will be identifying issues and capturing feedback to continuously improve our services and customer satisfaction, ensuring lessons learnt help us to improve the service we provide.

There are 2 vacancies available:

• One vacancy will cover Feltham/Staines/Ashford.
• Second vacancy to cover East Acton and Shepherds Bush.

This role will require a Basic DBS check.

As part of this exciting role, you will have the opportunity to broaden your skills and enhance your professional development by undertaking a level 3 qualification in housing management, supported by us, if you do not already hold a level 3 qualification or above in Housing. We believe in investing in our employees growth and success, and we are committed to providing the necessary resources and support to help you excel in your role.

By pursuing a level 3 qualification, you will gain a deeper understanding of housing management principles, best practices, and regulatory frameworks, empowering you to make a significant positive impact in the field. This opportunity allows you to combine practical experience with comprehensive academic knowledge, ensuring you are equipped with the skills and expertise to thrive in your role.

A bit about us:

160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK.

The Peabody Group is responsible for more than 107,000 homes, with around 220,000 residents across London and the Home Counties. We also have around 20,000 care and support customers.

Our purpose is to help people flourish, and we are getting closer to residents by taking a local approach.

We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained. Our retrofit projects will make thousands of our homes more energy efficient.

We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing.

Here's just a few of the benefits for working at Peabody:

• Flexible and hybrid working (depending on the role)

• Up to 30 days’ annual holiday plus bank holidays

• Competitive salaries that are benchmarked regularly against current market rates 

• Two additional paid volunteering days each year 

• Flexible benefits scheme, including family friendly benefits and access to a discount portal 

• 4 x salary life assurance

• Up to 10% pension contribution

Are you ready to apply?

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

To be considered for the position of Neighbourhood Manager, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role. 

If you have any questions about this role please email Talent Specialist, Tanisha Johnson at tanisha.johnson@peabody.org.uk

Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received.

Interviews will be taking place week commencing 22 April 2024