Night Guest Communication Executive (Reservations)

The Peninsula London is pleased to announce that we are seeking a Night Guest Communication Executive that will report to the Guest Communications Manager and Supervisors. This role is a fundamental position at the heart of the hotel as the centre of all communications. Responsible for all the functions within the centre such as room and F&B reservations, switchboard management, connection, Room Service orders overnight, and Spa reservations overflow. The first point of telecommunications is to welcome and provide information alongside memorable experiences.

• An exceptional opportunity to join our high-profile flagship hotel in London

• Market-leading remuneration, service charge, and attractive benefits 

• Join our award-winning group, working alongside a highly experienced team

Key Accountabilities

• Taking all telephone calls, both internal and external, and ensuring any requests are handled with efficiency and friendly service over night.

• Ensuring maintenance of email inbox and respond to guests as per The Peninsula Services.

• Intricate knowledge of the hotel, residences, and all services including events and culinary offerings.

• Manage guest feedback and ensure elevated services recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.

• Support and execute the night time reporting requirements of the department (end of day, daily log...)

General Requirements

• Experience with customer service techniques and reservation within a similar work environment.

• High proficiency in relevant computer software applications especially Hotel systems, Microsoft Office, or any F&B systems.  

• Passion and appreciation of quality luxury hotel service with exceptional communication skills.  

• Excellent time management and organization, highly adaptable, naturally positive.

• Flexibility and capability of working under pressure.

• This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.

At the Peninsula London, we look after:

Your financial wellbeing:

• Excellent salary package 

• Generous service charge distributed equitably to all colleagues

• Life Insurance

• Enhanced company contribution on pension plan

Your medical care:

• Medical cash plans including optical and dental coverage

• Enhanced maternity and paternity leave plan

Your daily health routine:

• State of the art heart of house facilities including a gym, fitness classes, relaxation room, contemplation room and nursing mothers’ room

• Colleague restaurant with healthy and balanced 24/7 food offerings

• On-site occupational health and safety nurse and wellbeing education sessions

Other perks:

• High street and online shopping discounts

• Rewards and recognition initiatives

• Dry cleaning for uniforms and work attire

We are delighted to receive your CV and will liaise with suitable candidates directly.