Noise And Nuisance Officer Rbkc617193

Noise and Nuisance Officer RBKC617193

Job Summary:

Salary range: £37,575 - £41,286 per annum (plus shift allowance and weekend enhancement £9,996 – 12,578 pro rata per annum)
Work location: London
Hours per week: 36
Contract type: Permanent
Vetting requirements: Enhanced DBS Check
Closing date: 30th June 2024
Interview date: Week commencing 8th July 2024

About Us:

Kensington and Chelsea is one of London’s most vibrant and densely populated boroughs, with residential and commercial properties in close proximity. Noise, and its impact on residents, is an ever-present reality and the Council was one of the first to establish an out-of-hours noise service. Based within the Environmental Health Department, the Noise and Nuisance Team operates 7 days a week and until the early hours of the morning dealing with around 11,000 service requests each year.

The Role:

You will be part of a 12-person team providing a highly responsive service to residents and businesses in the Borough, investigating reports of Noise and Nuisance and responding to other out-of-hours issues. This dynamic role involves significant interaction with the public, and you will be visiting residents in their homes to assess their complaints as well as commercial and business premises in the course of your investigations. The role is approximately a 50/50 mix of normal office hours (with significant home-working) and shift work including weekends, late nights and early hours.

Please refer to the Job Description for more information.

About You:

We would like you to have some previous experience in working in Environmental Health so that you can show an understanding of the wide range of work that we can get involved in.  Ideally, you will have experience of investigating Noise and Nuisance complaints and taking appropriate follow-up action, preferably on a shift work basis with recent suitable and practical experience of enforcement within the Noise and Nuisance field. However, we will consider applications from those working in the noise control and acoustic industry, or those from those working in a relevant enforcement role (such as the police, anti-social behaviour, or other Council enforcement team).  You will have a good understanding of the wider impacts of Noise and Nuisance and will be capable of adapting your approach to meet the challenges presented by the variety of complaints received. You will be able to provide an excellent customer experience whilst dealing with customers face to face, or by telephone or email.  You will have a conscientious and thorough approach, which you will be able to maintain during the demands and pressure of working busy shifts. 

Ideally, you will have a good knowledge of relevant legislation and powers, e.g. Environmental Protection Act 1990, Control of Pollution Act 1974 and Clean Neighbourhood & Environment Act 2005.  An understanding of related powers to control noise from licensed premises under the Licensing Act 2003 (the team is a Responsible Authority under the Act), as well as an awareness of the planning system and its preventative role in controlling noise, would be advantageous.   

It is essential that you are capable of keeping detailed, concise, and accurate records of all visits and actions and preparing witness statements, writing notices and schedules with the minimum of supervision. You will need to have the ability to deal with confrontational situations confidently, calmly, assertively and impartially. Have good listening and negotiation skills and be capable of adapting your style and approach to different situations and groups of people.

To be successful in the Noise and Nuisance Team you will need a genuine commitment to customer care and equality in the delivery of a great quality service

Please apply online explaining how you meet the requirements set out in the person specification and job description. CV’s will not be considered for this role.

Application process

Please do not upload any documents, including CVs/Covering Letters or supporting statements, as these documents will not be reviewed and could result in your application not being shortlisted.

You should describe how you meet the person specification requirements for the position you are applying for in Section G of the application form.

Additional information:

The council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. 

 We make sure all our staff are vetted to a high standard by conducting pre-employment checks to assess and assure the trustworthiness, integrity, and ability of prospective employees. This includes validating identity, right to work in the UK, qualifications (where applicable), work history (including the investigation of gaps) and referencing. They may also involve criminal record checks (UK and overseas).

We promote equality, welcome diverse applicants, and ensure inclusivity in our recruitment and selection process.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Information about the safeguarding of children and support for families: https://www.rbkc.gov.uk/children-and-education/safeguarding-children

Information about protecting and safeguarding yourself and others from abuse and neglect: https://www.rbkc.gov.uk/health-and-social-care/adult-social-care/safeguarding-adults

We do not accept speculative CVs.

If you have any queries, please contact: recruitment@rbkc.gov.uk