Office Administrator

Contract Type: Full-time, Permanent
Location: Durham University International Study Centre 
Salary: up to £23,400 per annum (DOE)
Join our Registry & Compliance Team as a key member ensuring the smooth operation of student services. This role involves monitoring and reporting on student attendance, planning and producing timetables and supporting visa compliance and student registration.
We are looking for a detail-oriented and organised individual with excellent communication skills and a commitment to student welfare. If you are proactive, enjoy working in a team, and have a passion for supporting students, we encourage you to apply. Take the next step in your career and join us in making a positive impact on our students' educational journey.
ABOUT THE ROLE 

• Attend meetings to discuss steps for students with low attendance.
• Support collection of outstanding student fees.
• Maintain accurate and up-to-date student records.
• Support data requests for Durham University, Study Group, and management.
• Assist in producing staff and student timetables each term.
• Aid the Assessment Team with exam and assessment tasks.
• Support registration activities and visa compliance checks.
• Provide customer service at the Student Services Helpdesk.
• Support meetings with agendas and minutes.
• Assist with registration, induction, and arrivals, including evening and weekend work.
• Promote and safeguard student welfare, especially for under-18s.
• Assist with visa and compliance requirements.
• Foster relationships with students and staff.
• Support events and provide general administration as needed.

ABOUT YOU 
The successful candidate will enjoy working with international students and staff, and be customer orientated and performance-driven. In addition, the successful candidate will have:

• A Level 3 qualification (Desirable)
• Experience of working in administration (Essential)
• Experience of working with database systems and data inputting (Essential)
• Experience of working with students in an education environment (Desirable)
• Knowledge of data protection regulations (Essential)
• Excellent customer service skills (Essential)
• Excellent working knowledge of Microsoft Office, in particular, advanced Word and Excel skills (Essential)
• Knowledge of student database systems (Desirable)
• Flexible approach to work and willingness to work evenings and weekends to support student assessment and Induction activities (Essential)

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.

We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.

We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.