Office Administrator

Job Description: Customer Service and Administration Role

Duties:

- Respond to customer inquiries via phone, email, or chat in a timely and professional manner

- Provide accurate information and assistance to customers regarding products, services, and order status

- Process customer bookings and enquiries efficiently

- Resolve customer complaints and issues with empathy and patience

- Maintain customer records and update information as needed

- Collaborate with other departments to ensure customer satisfaction

- Follow company policies and procedures for customer service

- Build relationships with customers and offer them training and services dependant on their needs

Skills:

- Attention to detail and accuracy in data entry

- Excellent communication skills, both verbal and written

- Strong problem-solving and decision-making abilities

- Ability to multitask and prioritize tasks effectively

- Proficient in using customer service software and systems

- Strong interpersonal skills and ability to work well in a team environment

This is a great opportunity to join a growing company while learning the industry. We offer competitive pay, a supportive work environment, and opportunities for growth within the company. If you have a passion for providing exceptional customer service and enjoy working in a fast-paced environment, we would love to hear from you.

We do kindly request that the indeed Skills Tests are completed prior to applying. We require the Attention to detail and Customer Service test to be completed. If you do not complete these it may result in your application not being considered.

Please submit your resume along with a cover letter highlighting your relevant experience.

Job Types: Full-time, Permanent

Pay: £19,000.00-£23,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Discounted or free food
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Education:

• A-Level or equivalent (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person