Online Customer Service

Our company focuses on selling hair, beauty and grooming products for men, women and pets. You will be enjoying working with a small and friendly team.

Please note this is the office based job in Birmingham city centre, Monday-Fri 9AM-5PM. We do not sponsor visa for the role.

Customer Service Representative Responsibilities:

• A Customer Service Representative handles customer interaction for an organisation. The top duties include resolving customer complaints, responding to phone call and email requests and maintaining Customer Service records.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Ability to stay calm when customers are stressed or upset.
• Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the Customer Service process.
• Ensure customer satisfaction and provide professional customer support.
• Comfortable using computers, excel, Google work place such as drive, excel, emails, Zoom calls.
• Past experience working with Online Customer support is a plus

Further Job Requirements:

• A Bachelor degree is a must. Master degree is a plus.
• Knowing an extra language such as German, French, Italian or Chinese is a big advantage.
• Being reliable with deadlines and can work under pressures.
• Know how to use camera for professional photography is highly appreciated
• Stay up-to-date with design trends, tools, and best practices to continuously improve the quality of our visual content.
• Create visually stunning website banners and imagery to enhance the online shopping experience for our customers.
• Experiences with creative job like design, social media can be a big advantage.
• Good know-how of Canva platform or relevant design tools is a plus

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Employee discount

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (preferred)
• Marketing: 1 year (preferred)

Job Type: Full-time, permanent

Working hours:
37.5 hours per week. Some flexibility over start and finish times may be possible.

Job Types: Full-time, Permanent

Pay: £22,000.00-£24,000.00 per year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• BIRMINGHAM: reliably commute or plan to relocate before starting work (required)

Application question(s):

• What is your desired annual salary?

Education:

• Bachelor's (required)

Experience:

• Canva: 1 year (required)

Willingness to travel:

• 100% (required)

Work Location: In person

Reference ID: Online Customer Service