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Salary We're Sky, Europe's biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Careers here mean the freedom and support you need to make an impact - pushing boundaries, creating solutions, hitting targets. And as part of our close-knit team, you'll enjoy plenty of benefits. Plus, experiences you'll only find at Sky.
This role is an exciting opportunity to join us as a manager in our Operational Resilience team.
Operational Resilience at Sky is more than just Business Continuity. We’re a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family.
The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people Safe@Sky
What you'll do:
As a leader within the team, your role is to build and embed Sky’s ability to prevent, respond to and recover from operational risks and their impacts. Your aim is to become a trusted advisor to the business on all thing’s resilience. You will have freedom to shape strategy and approaches to build the resilience framework and are expected to innovate to drive the programme forward.
You will:
- Help shape and lead elements of a best-in-class Operational Resilience function.
- Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function.
- Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy.
- Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field.
- Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance.
- Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc.
- Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group.
- Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time.
- Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions.
- Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables.
- Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working.
- Support senior leadership in the live response to major incidents or crises.
- Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response.
- Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function.
- Be able to deputise for the Head of Op Resilience when appropriate.
What you'll bring:
- You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds.
- Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business.
- Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them.
- Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements.
- Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of Operational Resilience.
- Is self-aware, anticipates problems, adapts and meets them head on.
- Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business.
- Is solutions focused – measures their output on whether issues, problems or challenges are resolved as a criteria for success.
- Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework..
- Is calm under pressure and can execute clear command & control measures in stressful situations.
Operational Resilience
‘Operational Resilience’ is Sky’s ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky’s Operational Resilience capability is to maintain the customer experience and to safeguard Sky’s people, business and reputation. Sky’s Operational Resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response.
The Rewards:
There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:
- Sky Q, for the TV you love all in one place
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- Access a wide range of exclusive Sky VIP rewards and experiences
How you'll work:
We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.
We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.
Your office base:
Osterley:
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.
On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.
Inclusion:
We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.
At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, So we're happy to discuss flexible working.
And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.
