Business Continuity Operational Resilience Manager

The Global Business Continuity and Incident Management (BCIM) function is a core pillar of the Bank’s Operational Resilience strategy. 
This role will support the Business Service Owners (BSOs) in managing the risk to their IBS by facilitating the creation and ongoing maintenance of the Import Business Services (IBS) Business Continuity and Incident Management Plan (BC&IM Plan) and facilitation of a series of annual Important Business Service scenario tests.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. 

In this role you will:

• Be the main Business Continuity (BC) Operational Resilience contact for the Business Service Owners (BSO)/delegates/managers.
• Develop, facilitate, and report on IBS Scenario Testing, as agreed in the entity Test Plan.
• Provide SME guidance on the inclusion of the Business Service Owners (BSO) in the Incident management (IM) framework.
• Providing training sessions for the BSO and BSO community on their BCIM roles and responsibilities.
• Provide the necessary reporting to support the management of the timeliness and quality of the Operational  Resilience Import Business Services (IBS) Business Continuity Lifecycle Activities

To be successful in this role you should meet the following requirements:

• Experience in Operational Resilience and/or Business Continuity.
• Proven influencing skills and the ability to offer constructive challenge to stakeholders in relation to their plans and recovery strategies is highly desirable
• Experience of the bank structure and organisational matrices is essential.
• Risk management, and appreciation of Risk Management Framework, is desirable
• Project management skills and experience is essential along with a working knowledge of Microsoft Excel

This role is based in 8 Cork Street, London, W1S 3LJ or Rest of UK, Hybrid.

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone -  no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500