Operations Administrator

Operations Administrator

Leyland, PR25

Salary: Competitive dependent on experience

We are looking for an Operations Administrator to work within our busy office. You will assist with any day-to-day administration needs of the departments within the business.

You will work within the Operations Department to ensure all administration tasks are completed in a timely and accurate manner. It is essential that you provide excellent customer service which meets and exceeds customer expectations.

Role Responsibilities

• To be responsible for liaising with all relevant departments to resolve customer queries, including liaising with external suppliers and internal departments to identify resolution of customer queries.
• To deal with trade personnel, both employed trade and sub-contractor trade queries and to develop excellent working relationships with external and internal stakeholders including customers and subcontractors.
• To respond to email and telephone communication in a timely and efficient manner and to provide regular communication with customers to ensure they are provided with high quality service.
• To be responsible for the escalation of complex customer service/installation queries to Senior members of the team or Project Managers.
• To obtain and evaluate all relevant information to handle product and service enquiries in accordance with the company guidelines.
• To maintain and update any relevant spreadsheets of information.
• To produce timely and accurate reports as requested.
• To undertake general scanning and filing duties.

Person Attributes

• A positive "can do" attitude with the ability to work under pressure and meet deadlines.
• Must be competent in answering incoming calls, making calls, and providing call backs, if required.
• Attention to details and the ability to notice errors is a must.
• Excellent IT Literacy (Excel/Outlook/Word), working at an intermediate to a high standard is essential.
• Excellent organisational skills.
• A highly competent individual, with excellent efficiency in handling administrative tasks.
• A strong communicator with the ability to demonstrate excellent written and verbal communication skills, and able to apply a calm and professional manner.
• Excellent numeracy skills.
• The ability to demonstrate effective time management and prioritise tasks.
• A strong desire for customer service with the ability to ensure customer expectations are exceeded whilst maintaining excellent customer relations.
• Excellent problem-solving skills with the ability to identify a problem and provide a mutually beneficial solution.
• The ability to challenge existing work practices, identify areas for improvement and implement new processes.
• A willingness to undertake further training with the ability to implement learning into your daily work.
• Strong team working skills with the ability to provide support to team members.
• A strong sense of humour with the ability to manage and implement change.

We are a leading home improvement company supplying Conservatories, Orangeries, Double Glazing Windows and UPVC doors in Cheshire, Lancashire, Staffordshire, Merseyside, and Greater Manchester.

It is vital you display professionalism, integrity and a strong work ethic, values which underpin our Customer Journey.

INDLS