Address About Us:
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview:
With a strong focus on innovation, quality, and customer satisfaction, we have established ourselves as a trusted brand in the market. As we continue to expand our operations, we are seeking a dynamic and experienced Operations Director to join our team to look after the Yorkshire region: our Wakefield, Leeds, and Sheffield offices.
This role will be responsible for providing operational execution as well as oversight, guidance and direction to the senior management, with a focus on three key areas: Our operational effectiveness and how we can improve, Conduct Risk and ensuring that we comply with the regulatory and AJG framework, and supporting the training & development strategies within the Area.
This role is open to candidates who can travel to our Wakefield, Leeds, and Sheffield offices on a hybrid basis (flexible working). Responsibilities:
Plus any additional duties and responsibilities that may reasonably be expected to be undertaken in accordance with the role. Qualifications:
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Here at Gallagher, we are passionate about operational excellence.
With a strong focus on innovation, quality, and customer satisfaction, we have established ourselves as a trusted brand in the market. As we continue to expand our operations, we are seeking a dynamic and experienced Operations Director to join our team to look after the Yorkshire region: our Wakefield, Leeds, and Sheffield offices.
This role will be responsible for providing operational execution as well as oversight, guidance and direction to the senior management, with a focus on three key areas: Our operational effectiveness and how we can improve, Conduct Risk and ensuring that we comply with the regulatory and AJG framework, and supporting the training & development strategies within the Area.
This role is open to candidates who can travel to our Wakefield, Leeds, and Sheffield offices on a hybrid basis (flexible working).
Our Operational effectiveness
- Assist the RMD to lead the region on ongoing improvement of operational processes, work streams and efficiencies
- Help to implement the TOM in the offices and ensure that it adds value to each office
- Liaise closely with UK Retail Business Operations Team in respect of operational developments and proposed changes
- Actively participate in group wide operational and strategic projects.
- Ensure that we get the best out of our operating platform including the input of data in a consistent format, tips & tricks, training in order to improve productivity
- Share and disseminate general best practice around the Area
- Assist the Office Heads with any office moves as appropriate
Conduct Risk
Work with the RMD and Office Heads to ensure that we comply with all the AJG standards on conduct risk. This includes:
- First line quality assurance
- Conflicts of interest
- Risk events
- Complaint handling
- Appointed Representative and Introducer Appointed Representatives
- Product governance
- Delegated authorities
- E&O avoidance
- Ensuring completion of any regulatory monitoring and/or Internal Audit findings and recommendations within the Region
- Liaising with the BQA Team on issues identified and out in place rectification plans as appropriate
General
- Support the establishment and maintenance of a culture of high performance, high colleague engagement & empowerment.
- Comply with AJG professional standards and carry out all duties in accordance with applicable laws, rules, regulation, good governance and AJG’s shared values including putting clients at the heart of our business.
- Ensure that all operational, risk, compliance, HR, IT, Facilities policies, procedures and associated requirements are communicated, implemented, embedded and adhered to within the assigned region
- Develop and maintain cross functional relationships with various departmental heads – i.e., HR, Finance, Compliance, Training, Sales & Marketing, Facilities and IT to improve the operational effectiveness to the assigned region
Plus any additional duties and responsibilities that may reasonably be expected to be undertaken in accordance with the role.
Education/Qualifications
- Professional CII qualification desirable
Technical knowledge and understanding
- Robust knowledge of general insurance and underlying legal principles and practices, including the prevailing regulatory environment
- Strong understanding of operational policies – including SOP’s, risk reporting, complaints handling, training and competence and quality/compliance/audit procedures
- Strong knowledge of Acturis
- IT literate – Microsoft Office (Excel, Word, PowerPoint) and relevant internal databases
Experience
- Involvement in / co-ordination of successful projects or initiatives delivered within required timescales and parameters
- Development of presentation materials to inform decision-making by others
- Analysis, interpretation of data to inform decision-making
- Successfully worked as part of a multi-disciplinary team
- Accountability for building and delivery of a plan
Skills/Other
- Strong customer service and internal and external relationship building skills
- Ability to analyse data – identifying trends and themes – and to articulate findings in a compelling manner to stakeholders.
- Influential verbal and written communication skills across many different internal and external audiences, including at senior and key stakeholder level
- Ability to influence and negotiate effectively with internal customers at senior level
- Strong personal organisation and project management skills, able to develop plans and manage multiple projects directly and through a virtual network
- Persistent and tenacious in achieving results
- Self-motivated and motivates others to achieve
- Strong collaboration skills in meeting common goals with colleagues across matrix environments
- High level of accuracy and attention to detail to ensure diligent tracking of activity
- UK Driving License
- Eligible to work in the UK
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ 5 more days
- Defined contribution pension scheme, which Gallagher will also contribute to
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
- Income protection, we’ll cover up to 50% of your annual income, with options to top up
- Health cash plan or Private medical insurance
Other benefits include:
- Three fully paid volunteering days per year
- Employee Stock Purchase plan, offering company shares at a discount
- Share incentive plan, HMRC approved, tax effective, stock purchase plan
- Critical illness cover
- Discounted gym membership, with over 3,000 gyms nationally
- Season ticket loan
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase
- Emergency back-up family care
- And many more…
#LI-JJG
Additional Information: Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.
We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.
Should you require any reasonable adjustments with your application, please get in touch with TAGlobalSupport@ajg.com. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.
Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.
If this sounds like somewhere you’d like to join, we'd love to hear from you!
