Operations Lead Strategic Portfolio Coordinator

The Role

Operations Optimization and Enablement is a newly formed team designed to drive change and implement Operations strategy. If you are passionate about driving strategic initiatives, shaping operational excellence and making a meaningful impact, we invite you to apply. Join us in redefining the future of Operations and delivering exception value to our stakeholders. If you are a strategic leader with a passion for data analytics and a track record of building and developing high-performing teams, we invite you to apply for the Data Analytics Insight Lead position. Join us in shaping the future of our division through data-driven decision-making and talent development.

We are seeking a highly skilled Program Manager to spearhead the transformation of operations within our newly created organization. In addition to managing strategic programs and initiatives, this individual  will play a key role as a central point of coordination within the team supporting the management team, and overseeing various administrative functions critical to the organization's success.

If you are a strategic thinker with a passion for driving operational transformation and possess the skills and experience to help run a growing, fast paced and dynamic team we invite you to apply for this unique opportunity. Join us in shaping the future of our organization and driving meaningful change to achieve operational excellence.

Key Responsibilities

• Strategic Program Management: Lead the planning, execution, and delivery of strategic programs aimed at transforming operations and driving organizational growth. Develop program roadmaps, establish key performance indicators (KPIs), and ensure alignment with business objectives.

• Operations Transformation: Drive operational transformation initiatives to enhance efficiency, streamline processes, and optimize resource utilization. Identify opportunities for improvement across functional areas and implement solutions to drive operational excellence.

• Administrative Oversight: Perform functions to ensure the smooth day to day operations of the team, including oversight of administrative processes, , vendor relationships, and regulatory compliance. Ensure compliance with relevant laws, regulations, and organizational policies.

• Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders, including senior leadership, department heads, and external partners. Collaborate closely to understand business needs, gather requirements, and drive alignment on key initiatives.

• Financial Management: Partner with our COO organization to manage budgets, resources, and financials associated with strategic programs and administrative functions. Monitor expenditures, track financial performance, and optimize resource allocation to maximize value and minimize costs.

• Change Management: Drive change management efforts to ensure successful implementation of operational transformation initiatives. Communicate effectively with stakeholders, address concerns, and facilitate adoption of new processes and technologies.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or related field. Master's degree or relevant certifications (e.g., PMP, Six Sigma) preferred.  

• Proven experience in program management, with a track record of successfully leading complex initiatives from inception to completion.

• Strong understanding of operations management principles, with experience in driving operational transformation initiatives within organizations.

• Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organization.

• Financial acumen and experience managing budgets, resources, and financials associated with strategic programs.

• Change management expertise, with the ability to drive organizational change and facilitate adoption of new processes and technologies.

• Strategic mindset with the ability to think critically, solve problems, and drive innovative solutions to achieve business objectives.

What we can offer you:

This is a unique role that will put you in the position to actively drive change. Every day there will be new challenges that will help you develop new skills that can drive your career.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)
• A discretional annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

#LI-SD2

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Job Family Group:

Operations - Core

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Job Family:

Operations Project Management

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Time Type:

Full time

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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