Operations Manager

Location:The post holder will work from Citizens Advice Brighton and Hove (CABH) offices in Hove Town Hall. Are you a calm source of support when services are busy and staff are looking for guidance? Are you interested in the details of how things work, and how they could work better? Do you have a good working knowledge of ICT used to run a high performing organisation? Citizens Advice Brighton and Hove is seeking an Operations Manager to join our Leadership Team Context of role: Leading on operational matters and on service delivery for our core advice service, the successful candidate will work closely with the CEO, Projects Manager and Partnerships Manager, and line manage a core advice staff team. Role purpose: This multifaceted position involves managing operations for the charity, contributing to the strategic development of the organisation, and line management responsibilities. The successful candidate will maintain high standards of service delivery and ensure compliance with regulatory requirements. They will help our organisation maintain a warm, inclusive culture that welcomes change and new ideas. Scope of role:This position requires an individual with strong leadership abilities, who can lead on developing services and systems, and offer support on most aspects of the operational running of the charity. The ideal candidate will have experience of the advice sector, skills in operational management and a good working knowledge of IT and communication systems and software. This role is being advertised with a salary range, and the successful candidate will be paid according to their skills and experience. We're here to give advice to everyone, and understand that diversity in our workforce is the best way of understanding the varying needs of the city around us. We encourage applications from people from minoritized communities, and from people with experiences of exclusion or discrimination We encourage applications from people who have used our services or others Appointment to this role will be subject to successful references and a basic DBS check. For more details about this rewarding opportunity and how to apply, read the full job information pack and download the application form which is available on our website via the Apply button. Closing date for applications: Monday 18th March 9am Expected interview date: Wednesday 27th March