Operations Manager

Operations Manager
Chessington
Permanent, Full time
£40,000-£50,000 per annum

This individual will be accountable to and regularly report on operational performance. The Operations Manager is a proven operational professional ideally from the medical device industry whose energy, focus and determination are matched by well-developed departmental improvement, change management, people leadership and cross-functional skills.

Responsibilities of the Operations Manager

• Improve customer experience
• Increase stock efficiencies and effectiveness
• Alignment to business priorities
• Manage and lead operational employees, with responsibility for all operational staff
• Goal setting, performance reviews, role developments, training needs analysis, competencies & addressing of staff issues
• Recruit, manage and coach
• Supervise, motivate and monitor team performance
• Continuously analyse stock safety level and adjust accordingly (to optimize stock efficiencies)
• Monitor operational expenditure with General Manager
• Focusing on both building a high performing team whilst and improving operational effectiveness
• Achieve monthly, quarterly and annual targets
• Manage order to delivery whole lifecycle
• Demonstrate a ‘hands-on’ attitude to taking responsibility for the day-to-day business challenges
• Take up challenging opportunities, and be accountable for decision making
• Develop in-depth knowledge and understanding of the market, the value chain, applications, systems and processes, and end markets to exploit all available business opportunities
• Be able to interact with a wide internal and external stakeholder groups, representing Richard Wolf UK
• Be able to communicate to a high level, on every level

Education, Experience & Skills

• Minimum of 3 years' operational leadership experience required, with previous experience of a 1st line people management.
• Proven leadership in cross-functional operational role
• Demonstrated success in operational performance
• Can evidence success in improving operational efficiencies
• Can evidence success in managing down order to delivery time
• Proven in managing change
• Ability to plan, execute and deliver on projects
• Ability to work with creative people with a variety of backgrounds and skill sets
• Demonstrate exceptional oral and written communication
• Willingness to go the “extra mile” for extraordinary growth
• Ability to overcome unexpected setbacks and issues