Operations Manager

As the Operations Manager you will oversee administrative functions and facilitate coordination of the administration team. Your primary responsibilities include credit control, payroll management, legal compliance, and performance management.
A crucial aspect of your role is maintaining operational efficiency in the absence of the Client Services Director.
Key Responsibilities:
Credit Control:

• Conduct weekly meetings to review credit exposure, debtor days, queries, and forecasting.
• Address issues promptly and escalate when necessary.

Payroll Management:

• Oversee the payroll department, ensuring a smooth and timely process.
• Generate and analyse payroll reports, tracking missed or late authorisations.

Commercial Operations:

• Manage credit control issues and resolve collation matters.
• Review, update, and manage terms of business for both permanent and contract agreements.
• Act as an escalation point for Found Fees, providing factual analysis for decision-making.
• Always looking at continuous improvements in processes.

Commercial Operations:

• Ensure credit limits for all orders are maintained.
• Address exposure concerns with the Operations Director.
• Handle pro formas and visualise payment terms for clarity

Efficiency and Capacity Management:

• Review and maximise staff efficiency, allocating tasks effectively.
• Develop strategies for optimising capacity and performance.

Performance Management:

• Conduct regular performance reviews and provide guidance to specific team members.
• Coordinate 1-to-1 sessions with the Payroll, Credit Control, Business Support.

Resource Planning:

• Review and ensure coverage in all managed areas.
• Develop contingency plans and facilitate cross-training among staff for role coverage.

Behaviours and Key Skills:

• At least five years of experience managing a team- payroll, credit control, contracts, and customer experience.
• Planning, organisation, and checklist adherence.
• Leadership by example and consistent deadline management.
• Socially adept and skilled in creating processes for enhanced performance.
• Analytical thinking and commitment to continuous personal development.
• Strong background in administration, recruitment, and process-driven operations.
• Exceptional coordination, communication, and teamwork abilities.
• Proficient in Microsoft Office Suite and strong IT skills.
• Must reside locally with no remote or hybrid work preference.
• Commitment to training and developing the team.
• Proven track record in project management.

If you are an ambitious and driven individual with a passion for people, apply now and start your journey with Technical Resources. In return, we offer a competitive salary package and the opportunity for fantastic career progression.