Operations Manager- Homicide

We have an exciting and challenging opportunity for a Team leader to join the National Homicide Service (HS), covering the South West area of England and the Remote Working team. You will work from home or a local VS office if available, 37.5 hours per week.

Do you want to be part of a unique service providing the highest quality support to families bereaved by homicide and those who are eye-witness to homicide? Do you want to lead a supportive, passionate and committed team?

If yes, then we'd love to hear from you…

What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:
As a Team Leader for the Homicide Team, you will:

• lead a team of Homicide Family Caseworkers to meet service standards & contractual requirements
• enjoy working closely with a range of stakeholders (including Police Family Liaison Officers and Senior Investigation Officers within the Major Crime teams)
• support staff to keep them safe within their role, leading on the importance of personal and professional resilience and wellbeing for the team
• support the Operation Managers to maintain the highest standards of service delivery, across a widely geographically dispersed team
• travel across the geographical area including occasional overnight stays to ensure you can meet team members in person as well as online

You will need:

• excellent organisational skills & ability to manage a demanding workload
• experience of achieving key performance indicators
• an understanding of the impact that trauma and bereavement can have on individuals
• excellent communication skills
• experience in building constructive working relationships, focused on delivering the best service
• to be a confident presenter, and able to share the service and work we do to inform, educate and encourage notifications and referrals into the service

A driving license and use of a car are both essential as well as access to public transport. You will be reimbursed for all travel costs.

Please see attached Job Description and Person Specification for full details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria. Please give examples where appropriate, and show your aptitude for post. Please ensure you answer each shortlisting criteria including the need to drive and have your own mode of transport.
We looking forward to hearing from you.
Interview dates: 2^nd May 2024 - by Zoom.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.