Operations Manager

Operations Manager

Location: Frederick House, York

Reporting to: Senior Regional Operations Manager

Teamwork is what we do best, so if youre looking to lead a fantastic set of people to achieve their goals, then this would be a wonderful opportunity for you.

Job title: Operations Manager

We are looking for someone to join our Roost on a full-time permanent basis, with the successful candidate working predominantly Monday - Friday, with work during teams hours where required. Our new Operations Manager will become a key part of our existing, friendly and experienced property team at our Frederick HouseProperty in York.

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Hours: 37.5 hours

Salary: £35,000 - £36,500 per annum

Frederick House can be found a short walk from the University of York and the city centre. Designed with the best of student living in mind, Frederick House has a range of room types for living with friends in a shared flat or townhouse or for independent living in a studio. Walking into the converted police station at the front of the building, you'll find a range of social spaces including a lounge, hosting kitchen, cinema and quiet study space. As the Operations Manager you would be joining and leading a team of a Housekeeper, Caretaker, Customer Service Advisors, and Night Owls working together to provide a first class service to the residents.

We are Student Roost.

Its more than a room. Its more than a job.

The you part

Think youre the right fit for this role? We hope so too.

Youll be someone we can count on to:

OWN

• Be the magic ingredient! You will be a talented manager of people, whose common sense and strong commercial ability will build and deliver an exceptional Student Roost experience for both our people and our residents.
• A champion always leads by example. Demonstrate a personal desire for high levels of service in all your interactions and have an extensive sales and marketing drive.
• Be at the forefront of developing relationships with suppliers and universities, and have a sound understanding of the P&L budgets for your property.
• Be expert in your knowledge of the leasing performance of your property; attending the routine calls/meetings well prepared to discuss performance.
• Every student is different and so are the teams that work in our properties. Dont leave your personality at the door and please bring your whole self to work its this you we want to see every day.

DO

• Always strive for the best and develop a solid understanding of the local university picture, competitors and how our assets relate.
• Operate safe and secure properties in line with all statutory, legal, and moral obligations, as well as taking responsibility for the financial performance of your property.
• Be expert in your knowledge of the leasing performance of your property, attending routine calls and meetings well-prepared to discuss performance.

TEACH

• You will demonstrate by doing, showing our team members what it means to be a welcoming and safe backdrop to our residents time at university, giving them one less thing to worry about. Keep the physical appearance of properties to the highest standard, and develop and guide the team along your journey of ensuring we fill our properties all year round, with residents who want to stay year after year.
• Show our team members how to sell our rooms, leading by example and teaching them techniques of overcoming concerns.
• Teach team members how to effectively manage debt within the property, ensuring that this is kept as low as possible and collection rates are high.

LEARN

• Become familiar with the Student Roost way, key to which is implementing solutions to further enhance the resident experience.
• Work closely with wider departments in the business to understand Student Roosts resident segmentation and how we can use it for targeted sales campaigns.
• Learn to understand and retain your team of enthusiastic, curious and dedicated individuals who are at the heart of our resident service.

COLLABORATE

• Work closely with the wider team: our people are great and you can be part of that!
• Our value Be Bold, Be Heard instils an open culture where we want to hear new ideas and how we can implement solutions to improve.

Psst… there are some challenges too

Summer turnaround: This is when our residents leave us and its the busiest time in our calendar. It is a BIG challenge, but not insurmountable; the key is organisation, great relationship management skills and ensuring you have a clear plan with contingencies. A strong team supporting you and being able to get stuck in is vital to turnaround success.

People management: Being able to provide feedback, driving individual performance and not shying away from dealing with issues arising from your teams is essential to being a successful Operations Manager within Student Roost. Dont worry if this isnt a strength as long as theres a willingness to learn, we have the tools and support to help.

The us part

So you know what were looking for, but what are you looking for from your next employer? Sure, Student Roost has a portfolio of purpose-built student accommodation properties across the UK but more than that, Student Roost is its people.

While we strive to put our residents first, our people also include those at the heart of what we do: the property teams, Night Owls, support staff, HQ teams and more who help to keep ours a 24/7/365-day home away from home for everyone who chooses to live with us. We ask that you seek to make a difference every day you show up, and in return well show up for you by rewarding whats right, supporting you in your career growth and aspirations, and championing the unique qualities and ideas that only you can bring to the business.

Simply put: you do you, so we grow together.

Spoilers please!

Its going to be an exciting journey so we thought wed give you some insight into what you can expect to do and learn in the first six months of your role.

Within…

1 month You will be starting to understand the culture and values of Student Roost that we want you to help us drive through the business, both in terms of team members and residents.

3 months You will have met and built strong high-quality relationships with our people, residents, clients, and colleagues. You will have collated information and brought it back to your property to develop and implement what works best for you and your team. You will also have spent time coaching and guiding the team to bring them on the journey for your property to be a success.

6 months You will be well underway to being settled. You are a fountain of knowledge and ideas to make your property and others a success. You will have in place a steady, fun and engaged team ready for Summer Turns, Sales Drives and Re-bookers with plans in place to make sure your property is on course to selling out and running smoothly.