Operations Manager - The Turing Building, Stratford

Purpose of the Role

The Turing Building is a new build high quality 340,000 sq. ft office property located just behind the Westfield Retail Mall, at Stratford, comprising 21 floors of offices, 3 retail unit and a cinema. In addition, a community hub / amenity space and terrace at level 21 which Savills will operate. The development is scheduled for completion in August 2024, the client is Lendlease as is the main contractor. Savills are at present mobilising the building ahead of practical completion.

The Cinema unit has been let to Everyman who will commence fit out at the time of practical completion, there is interest in the offices generally at present, however no lettings agreed, so at the time of practical completion, it is anticipated the building will be largely vacant. Savills are tasked to ensure a smooth transition from base build into a business-as-usual model, ensuring an exceptional level of service is provided from the onset along with high standards of building presentation, however at the same time, ensuring operational costs are managed carefully.

It has been agreed with the Client that the on-site management team will comprise a General Manager, an Operations Manager and a Customer Services Manager. Engineering Management is planned as a shared resource. The recruitment of the General Manager will follow on after the recruitment of the Operations Manager.

This is an outstanding opportunity for an experienced Operations Manager to make their mark on a local high-profile development, taking forward the operational management from mobilisation, through occupier on boarding and fitting out, then into a BAU model.

The successful candidate will be required, along with the management team, to deliver our clients vision & values in an innovative and operationally efficient manner, ensuring services are delivered to a high standard and also embracing ESG / Sustainability aspirations.

Key Responsibilities

Operational, General

1. To have day to day responsibility for the operational management of the building covering security, front of house, retained area cleaning, façade cleaning, building fabric maintenance, overseeing the efficient running of the loading dock, waste handling / recycling, and related process & Health & Safety management.
2. Initially ensuring the newly appointed service partners settle in and that operational procedures are swiftly established and documented, specifically in connection with site logistics, and the efficient operation of the Loading Dock, and in anticipation of an operationally involved fit out period, which could span 2 years.
3. Prepare and implement contingency plans, to ensure adequate and suitable site attendance, including cover for holidays, training and sickness.
4. To initially assist with the preparation, review and finalisation of building emergency risk management & emergency handling plans and process. And from time to time, on-going review.
5. To ensure that all relevant base build warranties are suitably respected and maintained, reporting any breaches to the General Manager.
6. Responsibility for liaising with representatives from the base build team with regard to base build construction snagging / defects, ensuring that any new base build issues are reported in line with agreed procedures. Ensuring access for associated works.
7. To deal with all general queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved; establish and maintain a register for these.
8. In the event of emergency situations, to act as first point of contact for Savills Helpdesk, attend the property (if out of normal business hours) as soon as is possible and report back to relevant personnel whilst co-coordinating third party stakeholders to reach a speedy resolution.
9. Working with the Operations Support Team at Savills, to evaluate, from time to time, contractual relationships and ensure that the service provided by service partners, are in line with the agreed specifications. Ensure that any shortcomings in service delivery are dealt with swiftly and appropriately.

Operational – Technical and Maintenance

1. Whilst the MEP services will be operated & maintained by an external service provider, with supervision from a Savills Engineering resource, and as such, direct responsibility for the operation & maintenance of the Building Services installations will not be the responsibility of the Operations Manager. However it is expected that the Operational Manager will acquire a general working knowledge of the Building Services installations, including the BMS and other software used in the monitoring of the building services systems and facilities and be certain of how to report/obtain prompt assistance with defects or malfunctions that may arise, in the event of an emergency situation. Working as a team, as may be required in such situations, with the on-site shift engineers & team.
2. To obtain a general understanding of the on-site utility metering installation and associated reconciliation process.
3. To monitor the performance of any service partners appointed to carry out works/provide services on site to ensure that their work is carried out to the required quality and within appropriate timescales.
4. Establish and implement best practice whilst ensuring safe working practices are always complied with.

Compliance

1. In connection with the day-to-day operation of the building, ensure that the Operation Reporting Systems are always up to date and complete.
2. Ensure compliance with all legal and statutory requirements, including Health and Safety, particularly with regard to external faced access given the high-rise nature of the building.
3. Prepare the site for risk assessment maintaining a target compliance rating of a minimum of 90%.
4. Ensuring that a full set of risk assessments are held, and actions plans are implemented, diligently and competently at all times.
5. Ensure all required operation & maintenance checklists are completed and uploaded within the appropriate time scales.
6. Record utility consumption, for the site and update systems accordingly.

Staff Management

1. Manage all personnel if applicable and service partners on a day-to-day basis, monitoring performance, developing skills, addressing any performance or conduct issues and tracking workloads by carrying out regular meetings, in line with Savills policies.

Financial

Ensure that best pr